The Colonnade Hotel Back Bay

I recently stayed a couple of days to attend a university alumni event. The hotel provided discounted rates and a place for the opening event at Lucie. Every staff member I encountered was a pleasure to deal with, especially the breakfast team. Rooms were super clean and bed was comfortable. 100% I will be booking there for my next trip to Boston. Really enjoyed it.

We booked in to the Colonnade for 4 nights in June2025. The rooms were nice and spacious for the price paid, and the hotel lobby bar was very convivial, unlike some hotel bars it had a nice atmosphere and we spent a couple of hours sat at the bar one evening drinking and eating very nice snacks for our dinner. One thing I feel the hotel should make clear is that the roof top pool and bar is open to non guests so it was very busy and noisy on the hot afternoon we wanted to use it to the point of being not a pleasurable experience, so we did not use the pool, which was one of our reasons for booking the hotel. A special mention should be given to front of house manager Christopher. We did have an issue with the room on the 3rd night of our stay and the manager on duty at the time dealt with it very badly, however the following morning Christopher was very empathetic and eventually resolved the issue, and for that reason I would recommend the hotel because the problem we encountered was probably unusual and Christopher dealt with it very well, and it is for that reason I give 5 stars.

Excellent hotel, newly renovated, friendly staff, good location. Would recommend it to anyone visiting Boston.

We enjoy staying here. Breakfast is excellent and staff is very friendly.

It’s on the Hop-on/off Old Town Trolley Tour stop schedule! That was super convenient. We did like the cleanliness of the room. The bell hops were approachable and friendly. Kudos to the staff! We had a problem with the coffeemaker, but they sent someone up quickly to handle the problem. What was off-putting is for my money I have stayed in nicer hotels for less than half the price. They threw a surprise “facility charge” of about $35 per night upon check-in. For that you really got nothing out of the ordinary in return aside from a veiled raise in your room rate. There were limited snacks and beverages (Pepsi, Diet Pepsi, coffee, tea and water) available at no extra charge till 7 pm on Sunday and Monday, but only available till 4 pm the rest of the week? No snacks or beverages available for purchase in lobby. However they did have a nice restaurant on site. Overall, I will not return and would not recommend.

Hotel was centrally located to all the attractions. The hotel was clean well presented and the staff were friendly, polite and respectful.

Hotel was nice in a good area…very clean rooms and pleasant atmosphere

The bed has hairs. Toilet bowl flush pressure is very slow, like about 5-10 minutes interval to fill up the water to do another flush. Took time to mix the water heater & cold. The rooftop was closed but never advised it was. When we brought up to the attention of the front desk, brass tone and rude voice. Just unbelievable! Went to check in here for a celebration, glad it is only a night stay. We were placed to the end room and view was another building. The a/c was not proportion to the beds, just straight hitting one bed.

Nice view. Nice gym. Perfect location.

The staff was very friendly and professional.