The Colonnade Hotel Back Bay

Aidan and Franz were very service-oriented during check-in and check-out and made us feel welcome. The hotel is modern, the room was clean and the bed comfortable. We definitely recommend this hotel and we will stay there again next time we‘re in Boston.

Stayed 3 nights. Excellent location—safe, with Prudential green line metro station at the doorstep and 10 mins walk to Back Bay station; plus malls, supermarket, and restaurants nearby. Room was spacious and clean. However, being charged a facility fee at checkout without prior notice is unreasonable. The hotel reservation responded promptly to my email complaint and refunded the amount. Service was lacking: we had to collect teabags and glasses ourselves from front desk during the day as housekeeping wasn’t available. Overall, the hotel didn’t feel very welcoming to Asian guests. Next time, I’ll choose the more international Sheraton or Marriott nearby.

Great place

Lovely hotel, great location with a tube stop outside, lots of restaurants, walking distance to Fenway Park. Staff and service was fabulous Room was spacious and beds very comfortable Lots of little extras - like a rubber duck and access to a guest cafe with snacks and drinks was a great bonus

Juan and Lily made my stay stellar. We had a wee bit of an incident (banana peel left in my room after cleaning)... but they not only solved the issue but turned it into a moment to show fabulous customer care and service. Definitely staying again!!

We stayed in this Boston Hotel on Huntingdon Avenue in September this year. We arrived by train from New York to Back Bay Station. It's around a five to ten minute walk to the hotel. If you are visiting from NYC and are returning on the train I would suggest getting the return train from South Station if you want your pick of seats as it easily gets pretty full. There is also a subway station a few yards from the front doors of the hotel. This system provides comprehensive travel options across the city and beyond including the Harvard University area. To sum up our stay at the hotel, it was fantastic. The rooms were great with comfortable beds and a great bathroom. From our initial engagement with the front desk staff on checking in everybody there was polite, friendly and utterly professional. Special praise must go to the Doorman, Norman. What a guy! Having worked in a front facing roll in the Police for over 30 years I know only too well how some members of the public can treat people. Norman went out of his way each day we encountered him with his large smile and a cheery 'Good Morning' or 'Welcome Back' after a long day wandering the sights of Boston. He is a true ambassador for the Collonade and the owners of the property should be exceptionally proud to have Norman as an employee. I guess in the hotel business the front facing employees are the first you see and set the tone for a stay. Well Norman certainly sets a professional, friendly and welcoming tone. I also praise the housekeeping staff who diligently, and largely unnoticed, keep the hotel spotlessly clean and the rooms beautifully appointed everyday. We always engaged them in conversation each time we saw them and let them know that their hard work was certainly appreciated by us. Food wise, we ate in the hotel restaurant one evening and the food was great. Across the street is The Pressed Cafe, a great place for breakfast. This is part of The Prudential Centre with its restaurants and stores to browse including a Cheese Cake Factory, Eataly, Dicks House of Sports to name a few. A ten minute walk takes you to Boylston and Newbury Streets where you will find plenty of retail therapy and lots of cafes, bars, restaurants to suit all tastes. Walk a little further and you get to the Public Park, Boston Common and The State House which has free entry and a free tour which we found fascinating. Another ten minutes and you will find The Freedom Trail and Bostons waterfront with Quincy Market and all it has to offer. We took a free walking tour of the waterfront and Freedom Trail lasting over three hours. It was brilliant and well worth doing. We also took a Duck Tour that started almost opposite the hotel and was superb. Being Yankees fans we were fortunate to have tickets to a Red Sox/Yankee game on our visit. Fenway Park is only a 20 minute walk away from the hotel. Another neat thing we stumbled across was the Sunday artisan market and artists studios at the SOWA Open Market at 450 Harrison Avenue about a 25 minute walk from the Hotel. Well worth a couple of hours on a Sunday morning. If you are looking for a hotel offering lovely rooms, exceptional service and a wonderful location then I do not hesitate to recommend The Collonade.

Rooms were dirty and not well kept. Hair all over the bathroom floor from the previous guest.

Definetly would stay here again and recommend to other travelers. Perfect Back Bay location, lovely staff & a very clean, nice hotel.

Alexandre at the front desk and Norman at the curb were both spectacular. They were both mindful of our needs and kind. I can’t say enough about how they both made a bad day (cancelled flight) into a soft landing. THANK YOU BOTH

We stayed here for 5 nights in September. The hotel is lovely. Ideally placed for the centre about 20mins walk. Fenway park also about 20mins walk. The staff at the hotel are excellent and sorted out an issue we had with the room without fuss and quickly. The room was a great size and spotlessly clean. Ours was at the back so no road noise. We used the restaurant at the hotel once and the food was great. The hotel is also ideally placed for a short walk to Boylson street, and Newbury street with fab shops and eateries. The prudential centre is across the road with numerous shops and places to eat. All in all a great hotel.