The Colonnade Hotel Back Bay

The Colonnade is a friendly, clean place to stay. The food provided was exceptional. Norm the Doorman is the most kind and friendly staff member.

With a student at Northeastern University, I find myself in Boston quite a bit and I am so glad that I found The Colonnade! It has become my "Boston Home". The location can't be beat - a few minutes from the Back Bay Amtrak Station, across from the Prudential Center and a short walk to campus. The rooms are updated, spacious and clean. The staff is always friendly and on my last trip, the doorman even remembered me from my prior trip.

3rd stay at this property and it is the most friendly, welcoming experience always. Rooms are comfortable and more than adequate. Lucie's is ideal for drinks and great food. Perfect location for the Prudential and within walking distance to other attractions. Juan - Front Office is the consummate professional. NOrman and Ahmad? on the door - fonts of knowledge and so helpful. Breakfast staff amazing. Ali, Zae and Frank at the bar - wow!! Thanks all - hopefully see you in June!!

The location is excellent. A metro station just at the door of the hotel. Breakfast wasn't included in the reservation and the menu was expensive. The bed was comfortable and the hotel furniture and interiors are lovely. The swimming pool was refreshing and they provide you with towels and there was a sunscreen machine that was a great addition. It was clean. We asked for a cab at 4 am and they confirmed it, but when it was 4 am they said there were no taxis at that time! But their concierge managed to get a taxi from the hotel next to them. The concierge was a lovely man.

Norman went above and beyond to proactively meet my needs. I am on crutches and was nervous to get around, he absolutely helped me feel at ease.

Staying at the Colonnade is always a treat. For us it is one of the mainstays of Boston. The Colonnade staff go above and beyond to accommodate us. Would highly recommend it to anyone visiting Boston.

Lovely staff, perfect rooms and great location

First time at the Colonnade in decades. Surprised my stay was so good. Room was fine for my needs and very clean. What set the hotel apart was the staff. All interactions were wonderful. Norman Maines in particular is a spectacular representative for your brand.

The staff was professional and very friendly. Norman the head doorman is outstanding. He is warm, welcoming and very helpful. The hotel room was very clean. My only minor complaint is that there is no fresh milk or cream for the coffee in the morning. They use the little chemical creamers. Also they charge a resort fee and a pretty high parking rate.

Fantastic. Three nights here at the beginning of our trip. Very pleasant to stay there with children straight off a flight from the UK because the rooms are spacious. But also they’re generous with water and snacks so you feel at home. Very clean and the staff are lovely. Definitely spend time at the gorgeous rooftop pool.