Suburban Studios Arlington Heights Elk Grove

Nothing. Room rented was not available when we arrived. No hot water no coffee machine no hair dryer no balcony no ice machine. 2 towels for 3 people. Towels are inky available for EXACHANGE between 12 and 3. So you have to schedule your showers to have clean towels. Was told to take our garbage to the dumpster. Didn't appear to have any housekeeping. No turndown service for 4 days.

Drunk guy parked outside our room blarring his stereo for 3 hrs. Shady looking people alot seemed to be in drugs or just nuts. Although entry and halls did get cleaned there were at times garbage smashed donuts and litter in the halls. The coffee that was available in the entry was always a mess creamer was always empty every day I went down. Filed complaints with corporate company. On-site staff was not able to compensate for ruining our vacation but kept saying to contact general manager which no one seemed to know when he worked. And his business card phone number was the reception desk. Horrible horrible horrible. Will be reported to better business bureau as I still have not received a call from the imaginary General manager in regards to the situation. A few more things one light didn't work curtains were broken only 2 flat pillows per bed beds were somewhat soft but the frames were hideous the bed shifted and moved with barely touching it

I was told they didn't have a room and I did not stay at this property! Im still waiting on my refund

Horrible staff especially the front desk lady... dont depend on the manager Apllo he will not losten to your side and god forbide you have a issue when he is off !!! You have to clean your own room and throw out your own transh !!! They charge you 3 bucks for new towels and liens .... and the lady in front will start throwing you out at 10 :15 am and check out is at 11am ... you have to clean your own room and the towels are horrible mangement sucks ... and front desk daid if you dont like it you can end your stay after it was paid for !! Think 2 x before rent here motel 6 is better honestly!!!!

Great hotel and loved the convenient studio room with a full kitchen and stovetop! Great bathroom and bed was comfy! Very homey

Excellent service

We have booked a room earlier and finished payment and everything, later when we went to the hotel after traveling 2 hours, lady at the front desk said she overbooked and they don’t have any rooms available. Atrocious!

Smells like RAID

Upon check in the room wasn't available that was booked. Put in another room that was missing a mattress in the pull out couch. Then assigned another room but no price break made. Charge for new towels. Double charged the credit card. Deposit as well never paid deposit for a hotel before.