Renaissance Phoenix Downtown Hotel

Overall a beautiful space with outstanding attention to details for service.

Great experience

Our room wasn’t completely clean, there were clothing left from a previous guest in the room and wet towels that were used from the previous guest were not removed.

We had a great time at the hotel. Clean, comfortable, and great staff.

Check-in was smooth and easy, Sylvia was great. I was travelling with a friend and she booked her room later than I did, but both front desk gals were great about putting us on the same floor at least. Hotel location in downtown is hard to beat, you are close to everything! Food, shops, coffee, clubs, etc. We just so happened to be staying during a Diamondbacks series game weekend and the Morgan Wallen concert so there were people everywhere but the hotel was busy but quiet, it didn't feel over crowded considering all the events. We actually picked this location because it was close to the comedy club we had traveled down to see Nurse John (tiktok superstar), within walking distance. Phoenix heat is never a joke, and the concierges were ready with ice cold mini water bottles whilst we checked in. Beds were comfy, bathroom was clean, water pressure in the shower was meh, décor was interesting given the history behind it. The lamp is something you all have to check out and see for yourself.

I'm not sure if I would say I didn't like it, I had just never experienced this, the public restrooms in the lobby have a very interesting sound. I believe the owners wife had an affinity for owls, so when you walk into the restroom you hear owl calls or whooing...I guess she has passed away and he wanted to highlight this in honor of her, which is a sweet sentiment. The water pressure in the shower was meh (it's a thing, getting all the shampoo out of your hair takes sooooo much longer if the pressure is terrible, may as well rinse it in the sink). I may have skipped over the part in the booking that says its Valet parking only, I wasn't upset, I love valet parking, and realistically the parking garage wasn't far, I could see someone though who in 115 degree heat having to lug the luggage from the garage to the hotel would be hazardous, guess that's why everything is on wheels nowadays. However, maybe making that more visible prior to booking would be helpful.

the pool are sucked.

Unfortunately, this did not meet my expectations for a four-star hotel. We booked two rooms, and both had a strong smell of mold or mildew coming from the bathrooms. The cleanliness was far below expectations — the carpets clearly hadn’t been vacuumed properly, with visible food remnants and a thick layer of dust between the beds and nightstands. We even found Cheetos crumbs left behind from previous guests. In one of the rooms, turning on the heat released a burning dust smell, and both rooms felt quite cramped. That said, there were some positives. Valet service was excellent — very attentive and courteous. The Dust Cutter restaurant was a highlight with delicious food and friendly, attentive staff. The art in the lobby was beautiful, and having a Starbucks on-site was a convenient bonus. The location is also great, just a short walk to both Footprint Center and Chase Field. One issue: at check-in, I was told I had a $25 restaurant credit per room per day, but this was never applied to my bill. I didn't notice until after checkout, and by then it was too late to resolve. Overall, while some aspects of the hotel were impressive, the room conditions and misleading information at check-in made this a disappointing stay.

Great gym facilities, beautiful lobby, great staff!

This property has a Starbucks onsite, which was nice. It also has an onsite restaurant which had some pretty decent food. The buttermilk pie was ridiculously delectable, and the wings were good also. The decor was a mix of modern and what appeared to be dated within the hotel rooms. There was also an owl theme going on, and the public restroom off of the lobby had owl noises and visuals, which I actually found a little strange. The customer service was excellent, and I took advantage of the recommended restaurants on a pamphlet the Guest Services desk provided. It is walking distance to the convention center, restaurants, and train stops, so it is a fairly good location.