Renaissance Phoenix Downtown Hotel

If you plan on sleeping past 3:45am don't stay here. Construction started before 4am every morning directly outside the window to the room. Impossible to sleep through. Staff should have disclosed this prior to booking. They also should have let you know the facilities(fitness room) was down. They said I could go to the Westin("sister") hotel and use there, however when I showed up the staff at the Westin appeared very turned off and had me "wait in the lobby until they could get someone to escort me". after 10 minutes it was apparent they would not, as I walked out the receptionist looked at me like good, leave. Major disappointment from a hotel that claims to be an elite in the area.

Noises from construction

Incredible staff! From the front desk arrival and departure to the amazing Navigator that told us about all the fun things to do and places to eat - can’t say enough about their hospitality. The rooms are small - they are in a partial renovation mostly for the bathrooms. Ask about room size especially if traveling with more than 2 people. Walking distance to the convention center. Get a rental car because even with Waymo and Light Rail having wheels to explore is easier. The people are amazing and so welcoming!

Just a great place.

Wish they had self parking. Only valet available

Not very clean, information given was not very clear, confusing.

Pleasantly surprised, loved lobby and public areas, very clean and modern, room as well, would definitely come back

Greatest of experience

I just had my car detailed. The misters outside at the valet are on too high. When I got my car back it was covered with water spots from the misters. I had to have the car re-detailed the next day. My detailer pointed out one of my wheels was now scraped. It was not damaged when he detailed it the day I checked into valet. I called and spoke to the desk manager. She said she would call me back. It’s been 6 days and no follow through. I would recommend the hotel but I would park my own car.