SkyCity Hotel

TL;DR… AVOID. TERRIBLE ROOMS. The room temperature was over 25C (77.5F) and VERY humid when we checked into the FIRST room. The thermostat was set to 19C (67F) upon arrival, indicating to me that it was broken. I called this in. “We’ll send someone to fix it”, was the response. They sent someone… who changed the setpoint to 17C (67F). THAT DOESN”T FIX a broken AC! I called back and said it was BROKEN, and I needed a new room. They gave me a new room, which was slightly cooler. We were able to sleep. NEXT NIGHT, SAME THING in this new room. I could not get the AC to cool the room below 25.3C (77F). I needed sleep, so we just beared it for the night. It was a 2-night stay. Bottom line: The AC is multiple room is either broken OR (quite possibly) shuts down when you are not in the room (and we were out all day). All we wanted was a decently cool temperature, like 22-23C (72-73F) but we could not get this. Staff didn’t care. Manager didn’t care. AVOID THIS HOTEL.

Kia Ora, we wanna say thank you to Tae and all the Team at SkyCity Hotel for this awesome service and huge Family Suite. We arrived early at 8:30 in the morning. Although we arrived so early, our room was already prepared. This made possible to use the whole day of arrival in Auckland after a quick shower. We appreciate this so much after our 24 hours flight with our kids. Thank you so much. Love to visit you again.

Had an amazing 2 nights with my little family in the upgraded Premium Twin @ Skycity Hotel. As a small birthday staycation. Well taken care of, clean facilities and awesome staff. We had a few requests during our stay and they were attended to without delay. Especially Tae at the front desk. Ensured a smooth experience with it being so busy around us. Would definitely stay here again!

Peter & Tokire was so friendly and kind when our large family unceremoniously exited the car. Quickly organising our bags and sorting the valet parking. The hotel room was very clean and tidy. Felt like it was reasonably good value for money.

I spent three nights at SkyCity. Loved my room. The staff were friendly and attentive. A small treat left in the room from Aiden the concierge. Will definitely stay again.

From the moment we arrived we felt special. The suite was set up so well for kids with games, fun beds and kiddie bedding. The adults room was amazing and the bed so comfy. The gym was the best I’ve seen in any hotel gym in the world - I used it twice in less than 24 hours. Can’t wait to stay again !!!!

Absolutely loved our stay! Beautiful room with a beautiful view. Loved the big bed. The people were absolutely lovely and helpful! Loved the idea of the casino in the same building! Well definitely be back

Senior Concierge Aiden’s lovely note and surprise set the tone for a wonderful stay at Skycity to celebrate my 50th. The valet, concierge and housekeeping teams along with the check out receptionist went above and beyond to make us feel so welcome. Aiden’s communications were warm, professional and so helpful, he is someone who strongly cares about the customer experience and makes a great impression. The room was lovely, the casino and complex great but the real treasure is the staff in the areas mentioned above. Thanks so much

Skycity just gets better & better with each visit. Highly recommend A very friendly atmosphere. The arrival Valet and Reception so welcoming & friendly The Concierge team are First Class always going above and beyond to help. So helpful and full of city knowledge. Aiden Senior Concierge & Guest Relations Executive is exceptional in all he does, well respected by everyone and such a Professional. Well situated for the City, great eating places in Federal Street. Excellent parking. The rooms are so very comfortable very clean Housekeeping do a good job love the Hand & Bath lotions ..Also not forgetting The Reservations department who are so helpful when dealing with so many calls night & day..Already looking forward to my next visit. Big Thank you to you all. 😊

We had a fantastic experience thanks to Sarah at SkyCity. She was incredibly helpful and quickly sorted an issue with changing one of our rooms from a king to a twin, which meant my sister and I didn’t have to share a bed. It made such a difference to our stay — we both had a great night’s sleep! Sarah was professional, friendly, and genuinely cared about making sure everything was right for us. Excellent customer service. The room was lovely, beds comfy and lovely clean showers - would book again.