Embassy Suites Dallas - Park Central Area

I like that we can text the property.

It was super dirty. Found hair in the shower. Let them know twice and they didn’t clean it. Also microwave wa dirty and it had trash under the curtains and next to the sofas.

My wife and I arrived at the Embassy Suites, Dallas Park Central, in early May for a 2 night stay. Our son and his family of 3 arrived the following night for a 1 night stay. Both of our rooms were very nice - a bit worn, but clean and most things worked really well. The woman who checked us in when my wife and I arrived was very new and did not have a lot of knowledge of the property but was very friendly and helpful. She did not understand most of our questions regarding the charges but as it turned out, the charges upon checkout were exactly in line with our reservation. The parking area and the grounds were not up to typical Embassy standards but again, they were in line with the neighborhood. We lived in Dallas over 40 years ago and that area was quite POSH at that time. However, that is not the case now. While not a bad area, it is not quite what it was years ago. But the room was clean, the staff very helpful and friendly, and the building and facilities were a bit "tired." The staff did all they could to make sure that we were well served and they were all very pleasant and nice. If we have to go back to Dallas in the future and that area is a convenient place to stay, we would stay there again. Thank you staff for a very nice stay ... we appreciate all of your help in making our stay really good.

The location of property was great. Hotel was well kept and didn’t smell of revolving customers which was a plus for me. Thanks for having great customer service etiquette to those which displayed it.

The air wasn’t working as it needed to with the fact of the weather being in the 90’s

Room was comfortable, and spacious. Staff was very helpful and sweet. Most definitely enjoyed my stay very beautiful and breakfast was good.

Happy Hour did not last long and bartender was rude. Limited of towels to use. Temperature was kind of humid in the entryway. Parking I was it was free the other location on the other side of North Central on 35 parking is free.

Jessie, the breakfast host at Embassy Suites, provided outstanding service during our stay. He was friendly, professional, and attentive, making sure guests felt welcome and had everything they needed. His positive attitude and excellent customer service made our breakfast experience especially enjoyable. Thank you, Jessie, for going above and beyond and helping us start our day on a great note!

Not much

Parking elevators smelled like weed ice machine not working and needs to be on on each floor windows we're dirty shower floor was not clean