Embassy Suites Dallas - Park Central Area

The staff was great. Yolanda at the front was holding the fort. I dont know if management did not schedule enough people to help her considering Spring Break took effect, but she was very patient and very sweet while having a check in line of 10 or more. She needs to be paid accordingly. The kitchen staff is what made everyone happy in the morning after going through a horrible restroom experience. The staff was kind, friendly, worked fast, and I over heard many many people talk about how horrible this place was over breakfast. Love the staff.

I understand the building is old, so the plumbing is old too, but come on Hilton - HILTON, my tub water would not drain, we had to take quick showers otherwise the tub would fill and over flow. They knew we had 6 people in my room but had 2 towels, I did get an exact 4 more when I went down stairs to request more, but come on, they act like they hoarding these cardboard towels. Why nobody answer the phone during midnight hours? Night shift if just lazy as hell. I used the pull out sofa and was told there was no sheets and no blankets or comforters, there were so many visibly empty rooms on my way back, yall need night shift to think critically and maybe take one from that empty room. The plumbing, the no blankets, the parking - lord jesus get some security. Is not ok to let your employees and ppl smoke weed in the parking lot, like... move around with that shit. Nah, parking was OK, no one messed with my car, so it was OK.

The way it looks from my room.

That i couldn't connect to the wifi

Nothing to be honest

The building needs fundamental renovation. It is dirty and old! Not like other Embassy ones!

the staff when i first checked in and thought my stay was gone be relaxing

offered to clean my own room but didnt get any help the food at the hotel was okay the bartender wasnt welcoming i have costumer service experience for more than 15+ years and none of that was given i most definitely would not bring my family back