The Pontchartrain Hotel

The Valet service was the fastest I’ve ever seen. Mohamed was courteous and professional! The rooms were decorated with cute, eclectic decor. We had a slight problem with the A/C , which was promptly corrected. The downstairs bar was fun, great drinks and music!

Juice was not worth the squeeze…

I liked the clean rooms and the old style. The staff in the bar dining seem to care if they waited on me or not. Service wasn’t bad but definitely not 5 star.

Clearly Expedia customers are treated differently. A room was booked through Expedia, front desk says no rooms available - we are at negative one... Called back via cellphone 10 mts later, yes we rooms available. Couldn’t you have said that at the front desk?? We would have booked while standing there. Overpriced, prefer nicer cleaner hotels.

What we loved about staying here - the location (right by the Trolley on St. Charles), walkable to many restaurants, great Jazz bar and restaurant, great rooftop patio and old world charm with a twist of hipster. The shower pressure was amazing! Staff were really helpful and nice. What we did not love - the rooftop bar turns into a college hangout after 8pm, the rooms are a bit dim and outdated because it's an old building. I requested a city view but on the third floor our windows were treated so we could not see out. They offered to move us but I was too tired to switch. All in all I enjoyed our stay and would consider staying again because of the location and restaurant/bars.

Good

The general manager of this hotel is a genuinely awful person and needlessly rude. He accosted our wedding party and the bride to be over what boils down to taking a few photos in a side room and not getting an up charge. I wouldn’t give this place my business

Such a charming hotel! Old world style and elegance abounds! Silverwhistle Cafe was great for breakfast, and Jack Rose was exceptional - my server, Drea was attentive and offered amazing recommendations. I really can’t wait for my next trip. Thanks to all the staff for being so outgoing & friendly!

The maid service was very nice and extremely quick, we weren’t gone very long and we had new towels and clean sheets. It was also very nice being able to experience Mardi Gras so close and set up chairs right outside of the hotel and be able to go to the restroom during the parade without having to walk far back.

Rooms need updating badly !!!