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9 / 10 Guest Rating

The Pontchartrain Hotel

2031 St. Charles Avenue, New Orleans, Louisiana, 70130, New Orleans, US

The Pontchartrain Hotel - main view

About the Property

Luxurious Dining Options
Indulge in American cuisine at Silver Whistle Cafe or enjoy room service from one of the hotel's 3 restaurants.

Convenient Amenities
Make use of complimentary Wi-Fi, concierge services, and access to a nearby fitness facility for a seamless stay.

Central Location
Located in the heart of New Orleans, near popular attractions like Magazine Street and the Convention Center.

Plan your next stay at The Pontchartrain Hotel for a perfect blend of comfort and luxury.

Facilities & Amenities

Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
ATM/banking
Safe-deposit box at front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

Available Rooms

Family Suite (Thalia) - Photo 1
Family Suite (Thalia) - Photo 2
Family Suite (Thalia) - Photo 3
Family Suite (Thalia) - Photo 4
Family Suite (Thalia) - Photo 5
Family Suite (Thalia) - Photo 6
Family Suite (Thalia) - Photo 7
Family Suite (Thalia) - Photo 8
1/8

Family Suite (Thalia)

1 King Bed and 2 Twin BedsLayout - 2 bedrooms Internet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Turndown service and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Thalia Family Suite

Non-refundable
Room Only
20% OFF$234.73

$187.78

Includes taxes & fees
Room, 2 Double Beds (Erato) - Photo 1
Room, 2 Double Beds (Erato) - Photo 2
Room, 2 Double Beds (Erato) - Photo 3
Room, 2 Double Beds (Erato) - Photo 4
Room, 2 Double Beds (Erato) - Photo 5
Room, 2 Double Beds (Erato) - Photo 6
Room, 2 Double Beds (Erato) - Photo 7
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Room, 2 Double Beds (Erato)

2 Double BedsInternet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Turndown service and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Erato Double

Non-refundable
Room Only
20% OFF$223.56

$178.85

Includes taxes & fees
Room, 1 King Bed (Clio) - Photo 1
Room, 1 King Bed (Clio) - Photo 2
Room, 1 King Bed (Clio) - Photo 3
Room, 1 King Bed (Clio) - Photo 4
Room, 1 King Bed (Clio) - Photo 5
Room, 1 King Bed (Clio) - Photo 6
Room, 1 King Bed (Clio) - Photo 7
Room, 1 King Bed (Clio) - Photo 8
1/8

Room, 1 King Bed (Clio)

1 King BedInternet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Turndown service and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 3
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Clio King

Non-refundable
Room Only
20% OFF$178.88

$143.1

Includes taxes & fees
Suite (Polyhymnia) - Photo 1
Suite (Polyhymnia) - Photo 2
Suite (Polyhymnia) - Photo 3
Suite (Polyhymnia) - Photo 4
Suite (Polyhymnia) - Photo 5
Suite (Polyhymnia) - Photo 6
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Suite (Polyhymnia)

2 Double BedsLayout - Bedroom and living roomInternet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Turndown service and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Polyhymnia Two-Room Suite

Non-refundable
Room Only
20% OFF$245.89

$196.71

Includes taxes & fees
Suite, 1 King Bed (Calliope) - Photo 1
Suite, 1 King Bed (Calliope) - Photo 2
Suite, 1 King Bed (Calliope) - Photo 3
Suite, 1 King Bed (Calliope) - Photo 4
Suite, 1 King Bed (Calliope) - Photo 5
Suite, 1 King Bed (Calliope) - Photo 6
Suite, 1 King Bed (Calliope) - Photo 7
Suite, 1 King Bed (Calliope) - Photo 8
1/8

Suite, 1 King Bed (Calliope)

1 King Bed534 sq feet Layout - Bedroom and living roomInternet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Turndown service and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

50 m2
Sleeps 3
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Calliope King Suite

Non-refundable
Room Only
20% OFF$263.74

$210.99

Includes taxes & fees
Standard Room, 1 King Bed (Clio King Accessible) - Photo 1
Standard Room, 1 King Bed (Clio King Accessible) - Photo 2
Standard Room, 1 King Bed (Clio King Accessible) - Photo 3
Standard Room, 1 King Bed (Clio King Accessible) - Photo 4
Standard Room, 1 King Bed (Clio King Accessible) - Photo 5
Standard Room, 1 King Bed (Clio King Accessible) - Photo 6
Standard Room, 1 King Bed (Clio King Accessible) - Photo 7
1/7

Standard Room, 1 King Bed (Clio King Accessible)

1 King Bed427.0 sq feet Internet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

39 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Clio King - Accessible

Non-refundable
Room Only
20% OFF$178.88

$143.1

Includes taxes & fees
Deluxe Room, 2 Queen Beds (Euterpe Two Queen) - Photo 1
Deluxe Room, 2 Queen Beds (Euterpe Two Queen) - Photo 2
Deluxe Room, 2 Queen Beds (Euterpe Two Queen) - Photo 3
Deluxe Room, 2 Queen Beds (Euterpe Two Queen) - Photo 4
Deluxe Room, 2 Queen Beds (Euterpe Two Queen) - Photo 5
Deluxe Room, 2 Queen Beds (Euterpe Two Queen) - Photo 6
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Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

2 Queen Beds498.2 sq feet Internet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

46 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Euterpe Two Queen Deluxe

Non-refundable
Room Only
20% OFF$234.73

$187.78

Includes taxes & fees
Deluxe Room, 1 King Bed, City View (Clio King City View) - Photo 1
Deluxe Room, 1 King Bed, City View (Clio King City View) - Photo 2
Deluxe Room, 1 King Bed, City View (Clio King City View) - Photo 3
Deluxe Room, 1 King Bed, City View (Clio King City View) - Photo 4
Deluxe Room, 1 King Bed, City View (Clio King City View) - Photo 5
Deluxe Room, 1 King Bed, City View (Clio King City View) - Photo 6
Deluxe Room, 1 King Bed, City View (Clio King City View) - Photo 7
1/7

Deluxe Room, 1 King Bed, City View (Clio King City View)

1 King Bed427.0-sq-foot room with city views Internet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

39 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Room 1 King Bed City View (Clio King City View)

Non-refundable
Room Only
20% OFF$214.84

$171.87

Includes taxes & fees
Superior Suite, Multiple Beds (Thalia Family Suite) - Photo 1
Superior Suite, Multiple Beds (Thalia Family Suite) - Photo 2
Superior Suite, Multiple Beds (Thalia Family Suite) - Photo 3
Superior Suite, Multiple Beds (Thalia Family Suite) - Photo 4
Superior Suite, Multiple Beds (Thalia Family Suite) - Photo 5
Superior Suite, Multiple Beds (Thalia Family Suite) - Photo 6
Superior Suite, Multiple Beds (Thalia Family Suite) - Photo 7
Superior Suite, Multiple Beds (Thalia Family Suite) - Photo 8
Superior Suite, Multiple Beds (Thalia Family Suite) - Photo 9
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Superior Suite, Multiple Beds (Thalia Family Suite)

1 King Bed and 2 Twin Beds532 sq feet Internet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspaceComfort - Daily housekeeping and climate-controlled heating and air conditioningNeed to Know - No cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

49 m2
Sleeps 4
1 King bed (151-180 cm wide)
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Suite Multiple Beds (Thalia Family Suite)

Non-refundable
Room Only
20% OFF$250.58

$200.46

Includes taxes & fees
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 1
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 2
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 3
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 4
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 5
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 6
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 7
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 8
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 9
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 10
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 11
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 12
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) - Photo 13
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Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

2 King Beds996.3 sq feet Internet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

92 m2
Sleeps 4
2 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Suite Multiple Beds (Melpomene Two Bedroom Suite)

Non-refundable
Room Only
20% OFF$608.06

$486.45

Includes taxes & fees
Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite) - Photo 1
Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite) - Photo 2
Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite) - Photo 3
Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite) - Photo 4
Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite) - Photo 5
Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite) - Photo 6
Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite) - Photo 7
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Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

2 Double Beds700 sq feet Internet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspaceComfort - Daily housekeeping and climate-controlled heating and air conditioningNeed to Know - No cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

65 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Suite 2 Double Beds (Polyhymnia Two Room Suite)

Non-refundable
Room Only
20% OFF$262.5

$210

Includes taxes & fees
Standard Room, 1 King Bed (Clio King) - Photo 1
Standard Room, 1 King Bed (Clio King) - Photo 2
Standard Room, 1 King Bed (Clio King) - Photo 3
Standard Room, 1 King Bed (Clio King) - Photo 4
Standard Room, 1 King Bed (Clio King) - Photo 5
Standard Room, 1 King Bed (Clio King) - Photo 6
Standard Room, 1 King Bed (Clio King) - Photo 7
Standard Room, 1 King Bed (Clio King) - Photo 8
Standard Room, 1 King Bed (Clio King) - Photo 9
Standard Room, 1 King Bed (Clio King) - Photo 10
Standard Room, 1 King Bed (Clio King) - Photo 11
1/11

Standard Room, 1 King Bed (Clio King)

1 King Bed427.0 sq feet Internet - Free WiFi Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

39 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Standard Room 1 King Bed (Clio King Accessible)

Non-refundable
Room Only
20% OFF$191.1

$152.88

Includes taxes & fees

Guest Reviews

9
Exceptional196 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the unique decor.

Categories

Cleanliness8.7
Service9.7
Location9.2
Room Quality8.7
Amenities9.2
Value for Money8.7
Food and Beverage8.7
Overall Experience9.2

Select topics to read reviews

R
Robert
Verified booking
Standard Room
Stayed in Aug 18, 2025

"Good"

6.0

The location is conveny and in a very good area in the Garden District. But the property feels tired and dated.

Helpful?
A
andrea
Verified booking
Standard Room
Stayed in Aug 18, 2025

"Excellent"

8.0

Cute hotel. Staff are wonderful.

Helpful?
K
Kristine
Verified booking
partner
Standard Room
Stayed in Aug 17, 2025

"Exceptional"

10.0

Nice, iconic, hotel with rooftop bar overlooking downtown NO. Delicious restaurant, excellent cocktails, tidy room.

Helpful?
S
Sofia
Verified booking
Standard Room
Stayed in Aug 17, 2025

"Exceptional"

10.0

Ev

Helpful?
A
Aimee
Verified booking
family
Standard Room
Stayed in Aug 15, 2025

"Exceptional"

10.0

Super cute, well maintained and the coffee shop attached has the best coffee I have ever had.

Helpful?
D
Daniel
Verified booking
Standard Room
Stayed in Aug 14, 2025

"Exceptional"

10.0

Great experience

Helpful?
K
Kevin
Verified booking
partner
Standard Room
Stayed in Aug 12, 2025

"Good"

2.0

We stayed at the Pontchartrain Hotel in New Orleans in August 2025 for my husband’s birthday, and the experience was extremely disappointing. When we checked in, we were told the previous guests had taken the only key. The hotel doesn’t use digital keys, so staff said an engineer would meet us at our room with a new one. After waiting in the hallway for 15 minutes, another staff member found out the engineer had never even been told to come. He also said he couldn’t make a key that night and we’d have to go to the front desk every time we needed to enter our room. We had no way to secure our belongings and ended up barricading the door with furniture to feel safe. The hotel felt old and a little dirty, and the only compensation offered was a single glass of wine. The next morning, they refused to adjust the bill because we booked through Expedia. Poor communication, lack of security, and the outdated, unkempt condition of the property made this stay one of the worst we’ve had.

Helpful?
M
Michael
Verified booking
family
Standard Room
Stayed in Aug 4, 2025

"Good"

2.0

Rude desk clerk. When had complaint about property, she reacted by refusing to listen and flipped me managers card. Turned property complaint into a personal thing. Told to move out way. Detected not so subtle racism.

Helpful?
E
Elizabeth
Verified booking
family
Standard Room
Stayed in Aug 2, 2025

"Excellent"

8.0

The room was nicely furnished and comfortable. Staff was a little inattentive. Amenities (shampoo, coffee,etc.) were sparse. Great music in the downstairs bar, unfortunately didn’t get to go to the rooftop bc it was closed in the morning and only 21+ when open so my 18 year old son couldn’t go see the view. That was disappointing.

Helpful?
A
Angie
Verified booking
Standard Room
Stayed in Aug 1, 2025

"Exceptional"

10.0

We LOVED The Pontchartrain! Service, bars… the Hot Tin was amazing. We will be back!

Helpful?
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