The Pontchartrain Hotel

Rude staff. Called prior to arrival to cancel my stay and the person on the other end repeatedly hung up on me. When I stated I was contacting my financial institution if charged, I was told go ahead, it wouldn't stop anything.

Pozostawiony brudny ręcznik po poprzednich gościach na stojaku na walizki, brudna podłoga w łazience, 1 mini buteleczka szamponu, 1 buteleczka żelu do kąpieli i 2 buteleczki odżywki na 3 gości to wg mnie trochę za mało. Ręczniki w lekko przerdzewiałych koszach pod umywalką z czego dolny ręcznik leży praktycznie na podłodze (niestety brudnej). Zasłona prysznicowa za krótka więc woda zalewa łazienkę. Prysznic zepsuty. Brak wieszaka na ręcznik. Klucz - jeden do pokoju z wygrawerowanymi mini numerkami. Na plus - duży ładny pokój.

We were really looking forward to our stay at the Pontchartrain Hotel (6/21–6/22/25), but our experience was incredibly disappointing. Our room was not clean — trash behind the toilet, dust on most surfaces, and something visibly dripping down the bedroom window and sill. The bathroom had dirty grout, a soaking wet shower curtain, and floors that left our feet filthy. Worst of all, the bedroom windowsill was soft, leaking, and covered in black mold — a serious health concern and clear sign of neglect. The valet service was even worse. Our manual-transmission car came back smelling like burning plastic. A staff member admitted the valet didn’t know how to drive stick but drove it anyway — twice. The next day, no one on staff could drive a manual, so my fiancé had to retrieve the car himself, even though we were being charged nearly $60 for valet. That fee was only refunded after we raised the issue multiple times. When we reported everything to hotel management, including Javonna Wallace, we were told nothing could be done because we booked through Hotels.com. Even after Hotels.com tried to help, the hotel refused all offers of partial compensation. Between unsafe conditions, mold, and car mishandling, we cannot recommend this hotel. This was one of the worst hotel experiences we’ve had

This is not a hotel that you ever want to stay at. Rude, inexperienced staff (the front desk person had no idea how to check us out ) and they don’t provide water in the rooms. After a night out in New Orleans, the only option is buying water from the bar for $7 a bottle! The rooms are very out dated and not decorated with any type of New Orleans style. This place revolves around the roof top bar, that’s all the property is there for

We enjoyed our stay!

Very charming hotel, and the staff was all friendly! Will be looking to stay here again next time I visit New Orleans.

Check in

The staff was very helpful and friendly. We LOVED Jack Rose Brunch! We enjoyed the roof top bar as well. We will be back! Thank you!!

The valet,Phillip was super helpful as well as the desk clerk, M K, We had a great stay. Our room was super nice and always love going up to Hot Tin fir the view.

Beautiful hotel great staff