Extended Stay America Suites Cincinnati Springdale I275

Was unable to check in. Desk clerk stated they had no rooms and that they overbooked. Desk clerk was difficult to get ahold of when I attempted to check in. Had to ring the bell 5 or 6 times to get anyone to come to the front desk.

I travel a lot for work and this, by far. was the worst place I’ve ever stayed. The staff was rude and the hotel was nasty. I went to call the front office, and there were roaches in the phone receiver. I asked for another room and was told they had just rented out the last room. Nothing like paying for a room you didn’t stay in, because I left. I’m not sleeping with bugs

I fell in love with this stay in hotel the manager made me feel loved and she guided me n helped me through my stay here if it wasn’t for her I would be outside but she was very patient with me and my partner

Terrible customer service.

1) Room was very dirty. The floor was tacky. The bottom of our slippers was black & sticky. 2) The table and dresser surfaces were covered with an unknown film. 3) The bathroom sink drain was extremely slow. It must be partially clogged with hair. 4) Lamps on side of bed did not work. Electrical outlet was loose in the wall, making a poor connection. This is a fire and safety hazard. Also, there should be lamps on both side of bed, not just one side. 5) The so called "Breakfast" was nothing more than a few different candy bars, coffee and a packet of oatmeal. 6) The outside stairwell reeked of garbage smell from the bins at the bottom of the stairwell. 7) Room was extremely humid because the AC unit dehumidifier is not sized to handle a room that size. 8) No elevator for handicap access to 2nd floor. 9) The accommodations look nothing like the pictures of the facility online. 10) Refrigerator & freezer were dirty inside. 11) Only 5 hangars for 2 people. 12) Only 1 chair to sit at table. Why not 2? 13) There should be 2 bedside tables, not one. I have made over 300 trips, both business and personal. This was the ABSOLUTE WORST place I have ever stayed.

I didn’t end up staying here- upon checking in, I found 6 people in the lobby, all with various complaints; Bed bugs, doors that wouldn’t close/lock, air conditioning not working, etc. While I was waiting, the clerk behind the counter raised his hands in the air and yelled “I need less people in the lobby!”. Whereas I understand why he would be frustrated, that is far from professional. With everything I saw in the lobby; the complaints I heard- I deemed it best for me to keep moving down the road.

At check-in, the room did not have towels or toiletries. Surfaces and floors were not clean.

Check-in experience was a little shocking. I had a reservation and the lady at the front desk told me that "just because you have a reservation, you are not guaranteed a room"...I was like...what? Then, we had to have a credit card to put on hold...this is the first hotel that hasn't taken my debit card, which is a mastercard. I was tired and just wanted to get to my room. The room was very nice and the other employees were very nice. The 2 ladies at the check-in desk were less than cordial during questioning before check-in and during the check-in process. The next morning, the front desk lady was very nice.

Worst stay of my life! We were booked for two nights. The first room we were given hadn’t even been cleaned. The bed was made but sheets from person prior still on bed. Trash in the room and it smelled horrendous. Second room give —while the beds were clean….the room was so filthy! Roaches in the kitchen light fixture. Smelled of weed and smoke—although it was to be a non smoking hotel. They gave us cinnamon air freshener to mask the odor. We stayed there one night because we HAD to, the second night we left after our concert in the middle of the night. I’m calling today to complain! Don’t stay here.

Despite of having confirmed reservation there was no room available upon arrival. We were turned away with no options at 10:30 pm