Extended Stay America Suites Cincinnati Springdale I275

Terrible customer service and awful hotel. Avoid at all costs

Hotel was overbooked so refused my check in. Turned away with no remediation. Expedia was horrible in regard to providing options and it took way too long on the phone to get to the point that they had few options for our stay. We ended up just rebooking ourselves at another hotel. Not happy.

I checked in in the office and paid with my credit card. When I went to the room, it was not cleaned,beds weren't made and another person's belongings were still.in the room. The front desk could not give me another room. They had another one which would bean upgrade but asked me to pay additional funds. I asked to speak to the manager and was told she was the only employee there. She finally called the manager. He agreed to refund my money and I was able to get a room somewhere else. I still haven received my refund.

There was a storm over night and the parking lot was sheer ice. No salt or sand had been applied. I was as careful as I could be but I fell beside my car and broke my arm in two places. The gentleman at the desk was not at all helpful and did not offer any help whatsoever. I will never stay at this location again.

The room we had was dirty, the shower was loose and splashing water all over the bathroom, the fridge had mold, the sheets like someone peed themselves on it. Under the bed there was a bunch of trash and old food. We even found an old key card. Nothing like it was advertised.

Didn't get to ck in at all because I arrived after midnight and they already had me as a no show I would like a refun

First off, I want to say this is the first time we checked out early and stayed somewhere else due to how bad the rooms were. The time of check in, the worker was nice. It did take like 6 or 8 different key cards to works to find one that activated. With multiple swipe per card. The room smelled like weed, the floors had peanuts all over luckily we had no peanut allergy),right then I knew the room was not properly cleaned, fridge stunk and it was very hot. I did ask for a different room and they were able to work with me. But for an extra $25 for a two bed room. So, we had to go through the keycard activation and fiasco. The second room was a little better to say the least. The hardwood floor were dirty. I had to tell my wife and kids to use my clean socks as slipper to keep feet clean. Later that night, my daughter spilled some juice and I used a rag to clean and that rag was filthy black. Again, this room was NOT properly clean. The tub was disgusting and it was clogged, we had to remove hair just to get it unclogged and prior to that we can see brown water come up from the drain. My wife had to shower in a puddle of someone else filth due to the drain being slow. The sheets had some stains ( looked like dried blood ) and they did not smell great. I could have mention all the issues I had but it would have made no difference because it should have never been like this to begin with. Cheap or not, no customer should experience what I went through.

Well it was my first and only time at this establishment I am more than happy to accept a few minor details of concern because I truly enjoy the savings benefits I receive as usual I arrived late and exhausted there is one elevator for the whole 3 floor building and at least one additional set of steps parking was awkward but I navigated to and from the lobby and up to my room I dealt with my issues and went to bed I contacted hotels chat with an hour before checkout to let them know I’d found meth in the room in the floor Whike he kept me on the phone and in my underwear til I was in an almost near frenzy, I hung up my phone and went to the lobby where the staff there scolded me for not reporting it on the middle of the night and having to move rooms again. I’m still calling the app one more time but as of now, I haven’t even gotten an apology I don’t feel a discount , credit, refund or complimentary stay at another hotel is too much to expect but it was so at the end of it all, they make me feel like the bad guy I have a callback interview tomorrow but I could feel myself being in a shambles for most of the day

Loud ruckus all night starting at 11pm every night. Springdale police are always called. I saw them carry out a dead body from a third floor room either 311 or 309. It was horrible. Do Not Stay. I had several stays but opted to pay more to stay somewhere that gave me a safe feeling. Definitely not this extended stay. Do yourself a favor and try any number of other options.

When we first walked into the lobby it smelled like marijuana, but we were waited on right away. The gentleman that greeted us nice and cordial.The room was clean ,but definitely needed updated. There was a hole in the back of the bathroom door and a big chip out on the rim of the bathtub that was at first covered with the towel for the floor. The water for the shower was nice and hot and the flow was great.