Extended Stay America Suites Cincinnati Springdale I275

The rooms are out of date. The carpets was heavily stained. The bed was not a king, it seems more like a queen if that. It was very small. When I was doing my cleaning, I noticed SEVERAL blood stains on the fitted sheet. I went to the front office and of course the cleaning people had already left for the day, so I was given a fitted sheet to put on myself. We also had a dirty towel in the bathroom. The bathroom was the only updated area of the room. The light over the desk didn't work. I told the front office about that as well. She said they wouldn't be back until Monday. I said I will be gone by then. She said she could possibly have someone come early Saturday morning. I said please have them call us first because we wanted to sleep in. Never heard back from anyone. I was very disappointed as the pictures on line is not what we got. We will not be back and I don't recommend anyone staying here.

I drove up and was shocked . The people that I was supposed to meet there did not stay there once they arrived. I did the same thing and didn't stay there. It looks like a transient hotel. I will be disputing the charge. Never took anything from my car. Immediately left.

No one at the desk to check in for two hours! Noisy

They didn't have any rooms available. I had to pay cash at another hotel. I sent information about this on your chat. I don't want you to charge my card for this. Also, the lobby was filthy looking. A dive.

Boomed room they didn’t have when I arrived.

The checking staff was very very nice. Though the office was nearly impossible to find. Once I got into my room I discovered that it was quite dirty. The bed was clean. And that's about as far as it goes. The floor was disgusting. I literally wore my shoes the entire time I was there. I can't with the bathtub. Picture below.

I checked in early evening and noticed a half-smoked cigarette in the kitchenette area and the desk clerk had me sign a pledge that I would forfeit 250 dollars if there was any evidence of smoking in my room! I had no remote control to the TV and the blanket on the otherwise comfortable bed had numerous holes from a smoker. I reported all this and more to an uninterested morning clerk who was more interested in his fashion statement—-too much green in my humble opinion. Finally, the hotel offers “grab and go” breakfast. That is a nutrigrain bar and decent coffee and packaged oatmeal! It seems this particular motel has many rooms set aside for homeless in need. I saw many of them checking out and loitering in the parking lot. I applaud the outreach! I don’t like bring afraid to go outside at dark because of all the arguing and caterwauling. I think I heard gunshots in Springdale! I might have suspected a dangerous neighborhood seeing the clerks behind bullet-proof glass! I had prepaid for what I expected would be so much more and hope a refund of my 118 dollars is forthcoming soon! This motel from hell needs a management overhaul and clerks interested in working there and attending to their customers!

Expensive to me ,no daily cleaning, appliances needs updating, breakfast is a muffin and coffee.

Second time at this Hotel and it was good again.

In was dirty, stove tops were rusty, refrigerator front was rusty, bed was hard, had to ware shoes because the carpet was so dirty. Looked like section eight housing.