Extended Stay America Suites Cincinnati Springdale I275

Terrible. We had checked in then left to go get food. We came back and entered the room we were given and it looked like someone had been in there just minutes before we got there. Towels were used, bed sheets were messed up and used, and someone left their drink and food out on the night stand! I am disgusted in how much money I paid for a room and didn’t even get to spend the night in it.

We arrived to be told that our room was not clean so we would have to go some place else. No help finding us another room. . .the girl said we have no clean rooms so You will have to find some place else.

Since it's an Extended Stay, the clientele tend to be LESS of the overnight travelers. The parking was MEH at best and not close to the room I was in. The hotel location is shoved back in some corner lot. The room was clean enough, although there was some old ice cream in the freezer, the bath mat had a shoe print on it and the smoke detector was disabled because someone smoked SOMETHING in there; burn marks on the bathroom floor. It was supposed to be a non-smoking room... However, the bed was comfortable enough and the AC was one of those noisy wall units BUT this one wasn't too bad surprisingly.

My room was outdated and I paid hundreds more than the price advertised on your website.

Staff has been very helpful.

didn't like a thing

Deceptive behavior from hotel staff. They dont disclose that your vehicle will be towed and they disclose that tou have to hang the permit from the rear view mirror you will have to end up <$157>or greater.

A fitness center was in my advertisement, but I don't think that this location had one. Other than no one being at the front desk when I arrived, everything else went pretty well. My room was close to the hotel's laundry room and, if someone used too much bleach, the smell permeated into my room. Good selection of cable TV channels. The air condition worked very well. The microwave and full-sized refrigerator, with a freezer and ice cube trays, came in handy. Clean room and nice bed. I slept well. Good location, right off the freeway, and lots of restaurants and shopping within five minutes. Thank you.

When we arrived they told us there was no room for us and turned us away. They said hotels.com can books rooms all they want, doesnt mean they have rooms available.

I booked over 5 months before. I arrived at check in and they said no rooms were available. Extremely rude and frustrating front desk clerk. Was not helpful at all.