Extended Stay America Select Suites - Chicago - Rolling Meadows

When we arrived and checked in this hotel @9pm on 7/31/2022, the receptionist said the only one elevator was exchanging to new one now and it would take 5 weeks to fix it. It meant we could not use the elevator and our room was 3rd floor which was only room available. Also she said she did not know our phone number and email address because we booked through hotels.com. That was why she couldn't tell us that's problem in advance. After a long drive to get there, this made us so upset and tired. Also no breakfast and coffee services.

Stay was great very clean room. Some stuff on blow dryer cord was kinda gross which is why I docked one point for cleanliness. Couldn't use it. Other than that very clean. Staff very courteous. Breakfast was small but enough and the coffe was good.

Samrath did an excellent job checking me in quickly and assist is ting me with any questions I had. Would definitely stay at this location again!

Friendly & helpful management & staff. Room was clean & bed was comfy. My favorite part was the kitchen area with a full size fridge! The overall layout of the room is well thought out. The view from my room overlooked the forest preserve across the street. Peaceful surroundings of nature, yet super close to restaurants & shopping. All-in-all, I always felt safe, met many interesting people & very pleased that I chose this location & hotel to be my home away from home. I would highly recommend it, even for a staycation.

We booked through hotels.com and when we got the confirmation through email we went to the hotel and the hotel says they are sold out and did not have a confirmation we were inconvenienced and had to find another hotel. And now I had pre-paid the hotel and I’m trying to get a refund.

Hi there. In these tough times this place gives me & my dog comfort, which makes me happy. The staff and manager are really friendly people! I stayed in a nice room and felt good about doing my laundry here, maybe grabbing a snack or two from the vending machine as well. LOL It’s a clean place and I had fun taking my dog for walks around the area. I really like that it’s close to Walmart & Portillo’s too. It definitely gets a thumbs up rating from me.

Very clean, courteous staff.

hotel was clean, the staff was friendly and helpful and the manager - Amie was charming. Definitely give it a try. Located in a good and safe neighborhood near many restaurants and stores. I would recommed this hotel to friends and family. The rooms were nice and had a full refrigerator and microwave and stove top.

I got here for check in and my room was not available due to their being no King Suites available when I booked the room. I had to pay for another room because they could not switch my booking from Hotels.com

Booked a diuble. None were available. Had to ask for a rollaway bed for other person. Bugs in the room. Freezer did not freeze and fridge was modestly cold. No temp control on fridge either