Extended Stay America Suites - Nashville - Brentwood - South

Mitt night people yelling,

It’s was nicely price and located and clean

The staff refused to fix my tv that’s didn’t work

This is the first extended stay I've stayed at that didn't have amenities. No dishes or appliances in the kitchen, no coffee maker, no silverware...there wasn't even a trashcan. I don't understand.

Attendant seemed irritated & was unfriendly when checking in. Room, bed, & bath seemed clean. The room was quiet which was a nice surprise. The refrigerator on the other hand looked like it’d been drug out of a junk yard. The front was stained from previous mold growth & the gasket was deteriorating & covered in mold. I wouldn’t return due to poor service when checking in & the biohazard they’re using as a refrigerator.

They lost or stole the stuff I had in my room before my checkout date. When I asked them to find it they never could

Location

No ice and AC didn't work well

Non smoking room that wreaked of smoke. Roaches. Overall dirty

Horrible

Very dirty and outdated place to stay. Wouldn’t recommend

This property is not up to mark of any basic standards of hospitality: 1. Diry rooms 2. Refrigerator does not work 3. Stinky smell in room 4. Room does not open or close, jam doors 5. Toilet clog 6. Phone in the room has no wire, does not work 7. Breakfast mentioned incorrectly, it us coffee and quarkers 8. Stale hot water as if not changed for days, unhygenic. 9. Staff shortage, wait time is high I request refund for this stay. Not recommended till the property has basic amenities. Thanks

Hotels mentioned Breakfast. Only coffee (Luke warm), hot water, packets of oatmeal. Rooms look like photos only aged 10 years with little to no maintenance. Smoke alarm missing. No door lock on bathroom door (looks like someone had kicked door at one time). Remote had wads of scotch tape trying to batteries in and it barely worked on TV.