Extended Stay America Suites - Columbia - West - Interstate 126

The room clean is OK

The furniture are broken

This place was filthy! The cabinets were cracked and broken and hanging off hinges. We actually stuck to the floor it was that bad. Booked for 3 nights, after 1st night, checked out and demanded refund! Furniture was also broken! I have pictures I am sending to Corporate for esa, hotels.com and BBB.

Dead roach on the bed. Pubic hair in the bed. Paint peeling. Everything had been ripped off of the wall. Frayed carpet. Reeked of smoke. Overhead light missing. Lamps broken with bulb just hanging. Huge spider in the bathroom. Mold.

The rooms were very nice, however at about 2:30am the was very loud talking,preventing me from sleeping. A complaint was made, but no action was taken. The talking continued until at least 5:00am when I left for work.

Front desk was helpful in exchanging rooms as the first had a horrible smell of nicotine throughout the room. Second room was better.

Quiet location, Ubication.

I killed 7 cockroaches, the walls and carpet were untidy, and the room looked generally shabby.

There was NO office on the property, poorly maintenance, drug neighborhood . I felt unsafe

NO office to check in

This was the most disgusting room i have ever stayed in and i travel very frequently. I checked in around 9:45 pm. They close their office at 10. I went to grab some food. So when i got back the office was closed. I walked into the room to find the bathroom sink full of gross water with hair and a dead spider. There was brown water pooling out of the kitchen sink. The toilet seat was broken off and there was no toilet paper. I had to work early so i didn't have time for the off site person to show up and help. I went to work and stopped by the office. I was told someone would clean it. I was told the only other room smelled like smoke. Hours later someone finally showed up. I was eventually given a new room. I was 3 roaches in the 2 nights. I would have left but as i work 12 hour shifts i just toughed it out cause i only sleep there. I had this place booked for 7 more weekends. Obviously i am canceling that and am seeking a refund for the first night

Past its prime and seems to be used for section 8 housing. Sounds cruel but it is not a good place to stay. Dirty and drug paraphernalia in the parking lot. Lots of little kids left to roam.

Most disgusting hotel room ive ever been in. Im staying here for the 3rd weekend in a row on a work trip. The rooms are not nice but i wanted a cheap place so i rolled with it. But this time it was disgusting. I was in the same room i was in last week. I checked on around 9:50 (they close the office at 10) i went and got food and came back. The office was closed. I checked into my room to find a sink full of filthy water with hair and a dead spider in it. The kitchen sink was leaking dirty brown water. The toilet seat is coming off. Also there was no toilet paper. I worked at 12 hour shift came back and the office was open. I told the lady at the desk about an hour ago. Nothing has been done, no refund or anything offered. I brought up a room change and she said there wasnt anything other than a room that smelled like smoke. Absolutely disgusting and no one cares. I travel often and this is the worst room experience i have ever had. I have pictues