Sheraton Grand Chicago Riverwalk

It was incredibly well kept and the location was perfect. It wasn’t too close to the busy downtown area but close enough we still got to experience it all within a couple blocks.

It was very expensive even for the quality.

Connie in the concierge lounge was the absolute best! So dedicated to making sure the space was in pristine shape, as well as making sure all individuals had everything they could possibly need to be comfortable. This is by far the best service we have ever received in a concierge lounge thus far. Thank you Connie for making our stay here fantastic!

The location being right in the city and walking distance was great.

The room was a bit dated. There was no hooks in the bathroom to hang our robs or clean cloths for after you shower. There was a dingy retractable cloths line along the curtain rod to hang your wet towels and suites but deemed pointless. We didn’t request housekeeping and upon return to our room they had indeed been in our room. The shower took a VERY long time to drain leaving you standing in dirty water. The over flow feature in the tub wasn’t working, thank god I was paying attention or it would have over flown and flooded the bathroom. The cherry on top was while packing I lifted the blankets to make sure we didn’t forget anything or lost a sock while sleeping the sun proved there was MOLD threw out the ENTIRE throw blanket!!!!! We slept two nights under what we thought was a clean bed. We took a video and at check out showed the gentleman at the service desk and he proceeded to tell us that it’s not mold it’s just the down feathers have changed colors and that happens after so many washes. He was going to let housekeeping know so they can take it out of circulation. As someone that has down pillows AND blankets at home I’m POSITIVE this was mold but he just kept saying it was the feathers. He then proceeded to tell me he would take $25 off my bill for the bedding and give us an extra $25 off for inconvenience and $15 for unused food credits. We left as we had other things to attend to. I had gotten an updated copy of the receipt and was only given $25 off. THIS STAY COST ME OVER $1200 FOR 2 NIGHTS!!!!! They add a $30 per day destination fee PLUS and extra 1.5% fee for TID. Didn’t get that email tell 3 days before our trip( too late to cancel without fees). $75 dollars a day for parking your not guaranteed will be available each time you leave? Don’t let the beautiful exterior fool you. This hotel is a waste of money and a health hazard.

The location is great because it's near many attractions. Be careful with your belongings. If you are in a conference room, don't leave ANYTHING sitting in it of any value. My purse was stolen while my company took a break and I was offered points for "multiple free nights" as the value of my purse and the items in it were over $1,000. We don't realize how much we've paid over years of buying things until it's all suddenly just gone. I was upgraded for one night to a Presidential Suite. I took the upgrade to leave the room I was in because I trusted no one and wanted to make sure no one could find my room. They already had my house keys, address from my Driver's License and I live close enough to Chicago that it wasn't impossible they could come to my home after knowing what medications and everything I took. At least I left my car keys at home! I had the locks changed on my house to make sure the key couldn't be used. I've been trying to talk to someone about the ridiculous number of points I was given for "future stays" and they are sending me to phones that have full VMs, to lose prevention (they would have been useful BEFORE my person was taken from a random who walked in off the street and stole it) and I had to get a photo of the person who stole my belongings to get action from their security and loss prevention. I made a police report and went to the store my cards were used at and gave it to them so they could actually have something to go off. Every single contact I had while I was staying at the hotel is blatantly ignoring/ghosting me. I am ashamed and appalled. I have asked for the GM multiple times and I do not believe the GMs of a major hotel chain would have full VMs all the time. They will continue to pass the buck and blow me off.

Excellent Location and Grand Views Near the Lake

La ubicación y la atención