Garner Hotel Murfreesboro West by IHG

We didn't have TV service. We have to request for our garbage to be removed. Breakfast was terrible and cold. 2 choices, scramble eggs and bacon or biscuits and gravy, and the gravy was cold too. No sugar for the coffee. So disappointing. Mothel 8 has better service.

This is an old Holiday Inn Express that is supposedly getting renovated. It needs it. Our beds were good and clean. The carpet in the room was quite dirty. Breakfast was not available on time one of the days. Staff were very nice and helpful.

Highlights - room is big, bed is comfortable, AC works as it should Lows - room could use maintenance updating: walls and ceiling patchwork, curtain falling off the rod, extremely worn tables and furniture. The room seemed clean, until we saw there was pee left of the toilet seat. Disgusting! Breakfast was pitiful! We went at 8am. No forks, toaster or replenishing of empty biscuits and gravy. I’m guessing a toaster wasn’t needed since the bread was stale. Breakfast area in lobby had worn chairs missing ceiling tiles. It’s the little things that are so noticeable. Elevators worked, but noticed the metal plate on wall next to door was bent out at ankle height. That could catch and cut a person’s leg entering the elevator. Will say something to front desk when we check out. Luckily we had an IHG discount from points we have accumulated from being an IHG repeat customer. Paying full price for this place would be a travesty.

Friendly staff

Holes in room walls. Window leaking from rain water. Exposed wire. Out of coffee in both caffeinated dispensers at breakfast time.

Room seemed clean. Lady at check in desk was nice

Ceiling tiles in breakfast area stained, half missing and torn. There was hardly any breakfast out. Took a long time to refill and everyone had waited so long it was gone in no time so then people just left. Pool was not functioning and the pool area was in terrible shape

Comfortable

Stayed there 3 months ago and lobbies were hot still the same ,no towels in workout room and the pool still not available

I'm giving a generous rating, as I would rate the hotel a 2.5 if I could. I travel frequently and usually stay in hotels owned by the competition, but was tired and thought I would try Holiday Inn. The outside of the hotel front didn't look bad and the lobby area was clean, however the parking is bad with very narrow spots crammed into the front of the hotel. You are able to park along the side of the hotel, but there you can get a Birdseye view of how run down the building really is. The lady at the front desk was very pleasant and accommodating, as the original room I was assigned had water on the floor by the bathtub. I didn't notice it at first because the lighting in the bathroom was almost non-existent. The room I was then given was a handicap room, which was spacious and basically clean, but the shower area was haphazardly caulked and the sink area extremely small. There was also a strong sewer smell coming into the bathroom and there was no hot water coming from the sink. The curtains would not close completely as they were partially off the rod and the blackout curtain had numerous holes and cracked areas from age. The carpets in the hallway were dingy and the naugahyde on the chairs in the dining area was pitted and cracked with foam evident on the seats. I did not use the laundry area or the ice machine so don't know anything about those items previously mentioned by other reviewers. The bed was very comfortable, however. The truth is, if I hadn't been driving and was able to read all of the other negative reviews, I would have moved on...wish I had now!

Propeety not kept up well. Overgrown landscaping, pool in disrepair.