Garner Hotel Murfreesboro West by IHG

Relax

The cable TV

the bathroom tile was loose and the molding was broken throat the bathroom heating system was very loud, this room needs updating

IHG advertises breakfast included in the room rate. After check-in they inform "the truck didn't show up" but they will credit your bill to remove the breakfast later. The person at the desk in the morning said they have been having problems with this and it was at least the 4th day in a row the food truck “did not show up”. We asked why they don't go 2 blocks down street and buy eggs, sausage, rolls at Sam's Club. The response, "we are not incompetent, if we could do that we would." They did not seem to know why they could not do that. Both rooms we stayed in had issues. The Queen suite had the toilet overflow and we were forced to evacuate the room at 3am and separate into two different rooms on different floors. Hotel staff said a soccer team stayed the night before and these things always happen after they have sports teams stay. General Manager, James Council, now refuses to credit the breakfast charges for our rooms and refuses to credit for the queen room after making us move in the middle of the night.

Bed was comfy

Only 2 towels for 4adults. Went to front desk to ask for more and was told they didn’t have any. Also didn’t have bedding for pull out bed so had to call to get it. They did bring it quickly after calling. I booked Holiday Inn because we had a good experience and yummy breakfast at the last one we stayed at and there was no breakfast at this one.

Yes