Hampton Inn White Plains/Tarrytown

Was close to family

Very large crack on our bedroom window

Cigar burns on the table. Sharp metal sticking four inches out the side of the bed cut my leg. Water stains all over the ceiling. No thermostat. Uncomfortable bed. Dumpy with rust, ripped wall paper, water damage, etc. Tv stopped working, required unplug and reboot. Disappointing.

I was completely screwed over by this hotel’s booking. I have nothing good to say the fact that my refund was an approved even though I booked the same two rooms the night of and stayed successfully is complete BS. I was unable to get any support from a manager or Hampton Inn terrible experience.

Breakfast was an overall 10/10

We never received house keeping, the phone in our room did not work, had to walk down to front desk to ask for towels, received only 1 towel 3 hours later and after we made a second call to the front desk on our cell phone, had no additional toilet paper in room and had to ask for more, never received more towels so one person had to take gym towels and use them for their morning shower. Ended up checking out early and going to another hotel for our last day in town.

Hotel needs to be updated! Very tired! Very difficult to get luggage in due to steep incline from parking lot. Worst Hampton Inn I have stayeed in lately!

Location

Driveway, no maid service thermostat not adjustable, dirty hallways.

Staff was really nice.

Breakfast.. It could have been better. There was not a lot of options on things there was only one type of muffin two types of cereal. There was no non-pork options. The juice was watered down and bitter.