Hampton Inn White Plains/Tarrytown

Everything

Nothing

Everything

Nothing

For starters, the front end receptionist CHRISTINE (if that’s even her name) was disgustingly rude. She had me on hold 10min and then came back on with an attitude because “she was busy and was the only one upfront.” Staffing issues are not a reason to be rude to customers. I was explaining to her that I checked in around 7pm on Jan 10 2026. I was going to a 70th birthday celebration at avenue that’s 5min away and didn’t even go to the room because I was running late. I wasn’t even at the Venue 30min and got a call from my sister that my Mom was in the hospital because she suffered a stroke. So I ran back to the hotel to check out. The gentleman at the reception was very sympathetic and mentioned the $142 room fee would be waived. Here we are almost a month later and they charged my credit card for a room I didn’t even step into. But, Christine wasn’t trying to hear it. She went on about how he shouldn’t have said that because of policy and this and that in the nastiest of tones. I tried talking explaining how that was possible and she just kept intentionally talking over me. So, I asked her name and told her I will be calling management and posting a review and her response “GO RIGHT AHEAD!!” ….And HUNG UP ON ME. My mom is still in recovery and the last thing I need is some nasty, rude, unsympathetic receptionist who needs to get a NEW JOB to add to my stress. I will make sure that every client that sits in my Salon Chair knows how dingy and gross this location is and to never check into this DUMP!

The hotel had a water issue; something required the water being disrupted, turnoff, and bad water entered the hotel. We didn't get any notice not to use the water or when to use again. We only used our bottled water. Had to contact the desk as we didn't have any soap in the shower or tissues in the dispenser. The breakfast was generally disappointing.

It seemed out dated. The most disappointing thing about my stay was the tv not being a smart tv where you would’ve had the option to watch what you want across streaming services. I hated the tv guide it was very disappointing. Also the bathrooms are terribly small. Not much space to move freely let alone with two people. It was very uncomfortable to be in but it was clean

Not a damn thing tbh

Pool was closed even tho I booked this place for the pool. The night staff was rude asking if I was from America because he couldn’t understand what I was saying. Internet did NOT work. When I got there the first room he gave me was used (I have the recording) then my room got downsized. Pillows on bed was cheap and flimsy. I would never recommend this place

El desayuno

No avía agua fría las lámparas los focos quemados la TV no serviría

stayed here many times in my traveling years, always a good experience

front desk staff upon check in were indifferent and we had to request our Hilton rewards