The Westin San Diego Gaslamp Quarter

I had an amazing stay. Lexly welcomed me and recognized my Platinum Status and upgraded me to a Premium Room with Partial Bay view. Her smile was contagious and stayed with me my entire stay. Suzanne was so warm and inviting while explaining the 2 Hour Harbour Tour that was absolutely fabulous. I will definitely come back to stay at this property.

Close to everything

N/A

My husband and I stayed at the Westin San Diego for our anniversary, and overall our experience was wonderful. Special thanks to Zozima (SD local and front desk) , Julianna at concierge, Brandon, and the café staff, all of whom went above and beyond to make our stay memorable. Zozima provided excellent food & activity recommendations. The check-in process was smooth, and switching rooms was handled seamlessly. Unfortunately, we did have some less pleasant experiences. On 9/27, while seeking assistance at the concierge desk, Suzanne looked directly at us but refused to acknowledge or assist. Only when I said “excuse me” did Julianna step in with warmth and professionalism, while Suzanne continued to ignore us. Later, when I tried to revisit the encounter with Suzanne, she admitted seeing us but remained dismissive and unaware of how her actions impacted our experience. We also experienced repeated TV issues (screen glitching/freezing). The first time, engineering resolved it quickly, but when it happened again that evening, the concierge seemed rude and inconvenienced. This time, no engineer showed up and there was no follow-up. Overall: We enjoyed our stay thanks to the excellent staff members who truly cared, but lapses in service particularly at concierge kept the experience from being flawless. Location is perfect.

Friendly staff

Zozima was the highlight of our trip to San Diego. It was the best experience my group has had checking into a hotel, we’ll be coming back just to see Zozima!

We had a king room and a queen/queen room. Both rooms were very spacious and were great for a few nights in town, location wise. The valet and front of house staff on arrival were very helpful and welcoming. The concierge also had great knowledge of the city and helped us decide what to do whilst we were in town. The bar tenders were also very friendly and helpful. My sons loved the gym and the outdoor pool. All in all a great stay. Would recommend as a hotel to stay in if you’re doing to San Diego.

Beautiful property strategically placed in the gas lamp and walking distance to the water. Our checkin was seamless and we were given a wonderful overview of the amenities by Kayl, who made great recommendations for food and entertainment in the area. The list of freebies are too long to list here but take advantage of the complimentary harbor tour (take the North route, thanks Kayl) and free drink coupons at their restaurant (also try their really awesome wings). Dog friendly and experience obsessed, I’d recommend this hotel to anyone who wants an upscale and friendly experience.

The service and location was nice.

Location and amenities

Na