The Westin Resort Guam

ほぼ満室ながらもできる限りこちらの希望に沿ったお部屋を用意して頂きとても快適に過ごせた。 備品の補充をお願いした時もすぐにお部屋まで届けてくれたのがすごい感激した。 海外のホテルだと時間がかかったり、再三お願いしてやっと届けてくれるのが普通と思っていただけに ストレスレスなホテルステイでした。ありがとうございました。

綺麗にはしているが老朽化は感じる。

Our stay during the typhoon was truly excellent, and we are incredibly grateful for the outstanding service we received. Jelen at the front desk made our check-in experience smooth and welcoming. She went above and beyond to assist me, especially as a breastfeeding mother, ensuring that my milk for my newborn was safely stored and taken care of. That level of care meant so much to us during such a stressful time. The Mix staff, Isiah and Zandy, were also amazing. They handled a busy situation with professionalism and positivity, keeping the line moving while still providing great service to every guest. Thank you to the entire team for your kindness, dedication, and exceptional hospitality during the storm. We truly appreciate everything you did to make our stay comfortable and worry-free.

N/A

Overall a great time - 5 nights 6 days staying here. It’s overall great but a mix of a few downsides too. We booked a double room for 2 adults and 2 kids 14,12, but soon found after one night it was a bit small for us, so got another room, which after 2 more nights we could move to an upgraded junior suite and adjoining double room The Good: The beach! All beaches in Guam are amazing but Westin has fantastic access right into the calm ocean, easy to see fish swimming around even without googles. The pools are nice but simple. The location is also great - walking distance to great restaurants - primo pizzakaya, Dos burgers and little Pikas. Front desk team are attentive and helpful. The club breakfast is simple but great food and everyday different type of eggs and lovely team giving ideas and suggestions for touring around. The needs improvement: The hotel is definitely old and needs some upgrades, one room we had 1612 had issues: hot water was very lukewarm. Shower leaked out door badly and flooded floor every shower, and some strange beeping sounds that we couldn’t find the source. One suggestion for Westin or any hotel that has pools, they need to think about guests and their swim wear. Hotel designers should stay as guests and try and work out those logistics. People need to dry their swimwear, so we bring some rope to make a clothes line on the balcony etc. 5 star hotels should have these options or even better swim suit spinning machine to dry etc.

위치가 정말 좋아서 접근성이 우수합니다. 직원분들도 친절하시고 요구 사항을 가급적이면 들어주시려고 하셨습니다.

시설이 조금 낙후 되었고, 기대했던 조식이 조금 실망스러웠습니다.

Nearby restaurants and shopping malls

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