Hampton Inn Memphis-Walnut Grove/Baptist East

Dirty, dirty, did I mention it's dirty? I am currently sitting in front of the service desk waiting for anyone to come back from break. The TV doesn't work at all. Wanted to see about getting a refund on tomorrow's stay so I can just get out of here. The note just says " On break".

Cameron and Keisha was amazing. Great hospitality By the way, I think they deserve a rase lbs . Keisha went out her way when she found out that I didn’t eat pork to make me some individual turkey sausages and I thought that was great.i will be back

My stay was perfect!

Was scared after reading some of the reviews but hotel was decent for the price point. Could have been better but no real complaints

We did not get our rooms until about 10pm. Check in was at 3 and they did not have our rooms ready. After a 14 hour trip we could not rest because they didn’t have our rooms ready. I ended up sleeping in the car waiting for a room. Some of the people that came with us eventually went somewhere else because this inconvenience. The room was clean when we finally got a room. The only person that showed great customer service was Keisha. Which she didn’t have to because she didn’t work at front desk she worked in the lobby with breakfast. She was apologetic for our inconvenience and ensure our stay was pleasant.

There were no rooms clean and ready for us, or anyone else to check in to. Evidently, they had a shortage of housekeepers. The lobby was full of people waiting for their rooms and the ladies at the front desk, just kept telling us that the rooms would be ready shortly. There seemed to be no manager, or anyone in charge that could call another hotel property and either book us a room there, or offer double pay for their housekeepers to help get rooms ready. We even offered to clean our own room. We had to get up at 4 am for a race, and by 10pm still didn't have a room! They seemed to keep stringing us along, for some reason. We finally found another room in another hotel. So, HILTON HAMPTON INN cost us another $150. Also, it is next to impossible to find or get anyone from HOTELS.COM on the phone. I will not be using them or HILTON anymore. It was such an easy fix and it just seemed like the three Stooges were running the hotel that night.

staff was friendly and location is great

trash was not taken out of our room and I was not notified of the extra hundred dollar hold for the room when I booked and the accesble room was actually further than a regular room

Arrived at the hotel at 3pm for check in and was not able to get a room until 8:30 because the rooms were not cleaned. No staff to clean it, manager was very nasty and unprofessional. Manager kept telling us to sit down and I stepped out to get food upon my return to the hotel everyone after me had received a key and no response but had to wait an additional 2 hours. Hotel garbage was picked up from lobby and no hot water. The tv didn’t work and one of my pillows smelled like the cover was not changed. Overall hotel owner or corporate should check the hotel out. The hotel didn’t even have “Do Not Disturb” sign. Terrible experience