Hampton Inn Memphis-Walnut Grove/Baptist East

The room was very clean and the best part of the room was the bathroom that has a walk in shower with fabulous glass doors! The mattress on the bed however, was so still and hard, it felt like I was sleeping on the floor! This is the reason for a less than 5 rating.

All the breakfast and maintenance staff couldn’t have been more helpful.

What a disappointment our stay at Hampton Inn Memphis 8 June 2025. The first issue was that the pool wasn’t open when the booking details said it was open all year round. We could have stayed in much cheaper accommodation but specifically wanted a pool. I then found there was no refrigerator in our room. A major issue as my husband has temperature sensitive medication. Fortunately our travelling companions had a fridge in their room. The receptionist was unable or reluctant to help with either of these issues. She told me I booked the wrong room! It was quite obvious from the empty car park that other rooms were available. When I discovered the carpet in our room was wet I decided it was pointless to raise this as every other concern had been ignored. The following morning we were only able to get a cold shower. Then, as we were checking out I told the receptionist that someone had dropped items out of their luggage in the porch area. She did not look up just said OKay. Other issues include our thermostat not working and dirty corners in the bathroom. My friends room had a trip hazard (a ripped carpet) at the door and the noisiest air conditioner.

Disappointed. Expected more from Hampton. We were there for a baseball tourney, for three nights. The ice machine didn't work on our floor, the pool hadn't been opened, we had no refrigerator or microwave, and there were maybe 4 tv channels that worked due to management not updating their cable contract. On a positive note, the room seemed clean and the staff were very nice.

There was nothing I liked about this hotel I was attracted to the location however if I would have known the hotel was this horrible i would have never stayed there

The service was horrible the cleanliness was horrible the bed was hard as a rock the whole experience was disappointing I ALSO CALLED CORPORATE TO COMPLAIN AND THEY ACTED LIKE ALL THEY WOULD JUST DISCONNECT WITH ME AFTER TELLING ME TO WAIT DO NOT GO TO THIS HOTEL

the clean rooms the friendly guest andthe break feast

I was followed from the parking lot into the hotel by a man who wouldn’t stop asking me personal questions. The pool was closed. We brought suits and a booked this hotel because of the location and the pool.

The location was okay

The a/c was broken. They couldn’t give us another room. The next day they said we could checkout without paying the second night (we stayed just one night). But they didn’t refund the second night. When I called to ask why, the manager hung up on me. Never got my refund despite about a dozen calls.

Nice location

My hot water was cold

The pool was closed (no notice.) We booked it for the pool. There was a Bobby pin on the floor when I first walked into the room. I was told, when I called that there was a restaurant and bar. There is not. There’s no fridge in the room.