Sheraton Dallas Hotel

Hello we stayed for two days and two nights for abd check in staff were great they were friendly and we had gone to the restaurant downstairs it was called the open pallete the service was not the best the guy never asked if we wanted drinks other than water and when asked to separate the tickets he basically told us to work on them rather than him doing it himself and for the price some of the dishes were with small portions example the sausage plate with sides looked like a kids plate. My room was ok and it did leak from the ac and the man that came to fix it had the best customer service he did service the room right away and he was very friendly. Hats off to him i believe his name was Randy. The staff in the little store downstairs next to the bar that had games in it was little rude too. The line you did not really know where it started and when telling us that the line started where and when he was rude. He needs to work on his customer service skills especially dealing with a hotel atmosphere. Really enjoyed it and it was my first time to Dallas in a long time but overall other than that everything was great.

Great service and location with friendly staff.

Really enjoyed the experience at the hotel, Marwan was very helpful and very friendly. He made the trip very easy for us and convenient . The best!!!!!!!!

Nothing further to add

Not being able to unload luggage at hotel entrance as this was only for customers using valet parking

We recently hosted our board meeting at the Sheraton Downtown Dallas, and the entire experience exceeded our expectations. The staff truly made our event memorable from start to finish. A special thank you to Sarah Chester, who was incredibly welcoming, attentive, and helpful throughout our stay. Her professionalism and dedication ensured everything ran smoothly. Brice, in the speakeasy, elevated our experience with his exceptional mixology skills and extensive knowledge, creating a unique and enjoyable atmosphere for our group. Kevin in the main bar memorized our names and drinks right away making us feel at home. We would also like to recognize Felician G, who was consistently friendly and helpful while assisting with transporting our meeting materials and equipment. One of the biggest surprises was the quality of the food. Both the restaurant offerings and catered meals were outstanding, far above the typical hotel dining experience. We also appreciated the attention to detail from the housekeeping and facilities staff, who continually maintained the common areas, keeping them clean and inviting throughout our visit. The hotel’s layout, with its three towers, can be a bit confusing to navigate initially, but it becomes much easier once you’re familiar with the property. The location is another major advantage - easily accessible from the airport and within walking distance of many excellent local restaurants, bars, and attractions (if you want to brave the TX heat).

Keith Cojoe outstanding service and very helpful in providing information. Five stars plus 1

It was a nice area and hotel, comfortable bed and pillow

Didn't like that we got a surprising fee of $29 ea day for a destination fee!

I just got here for a conference and the staff had been nice so far but the room is pretty gross. Stains on the sheets. Scuffs. Weird layout. Random dorm refrigerator on the floor. The conference is here and so I won’t leave to go to my preferred chain, but I’m really surprised it’s so bad.

Did not get an opportunity to have it. But my husband did and he thought it was great.