Sheraton Dallas Hotel

Ubicación y bares , restaurantes . La vista desde el piso 30

Edificio muy antiguo

The air conditioner in my room was ineffective at best. Not only was it hot in my room, It was hot on the entire floor and it made it very difficult to sleep. I ordered a fan and it took them over 2 1/2 hours to deliver it. Also, a random person just entered my room at eight in the morning without identifying themselves.

Nada en parricular

Personal no muy ordenado ni amable

The only positive aspect was the location of the hotel. Other than that, the experience was very disappointing.

Unfortunately, our stay at Sheraton Dallas Hotel was far below expectations. The housekeeping service was extremely poor. The room was not properly serviced, and clean towels were not provided even after I asked several times. I personally went to the front desk four times to request that our room be cleaned and that the towels be replaced. We were traveling with children, and for hygiene reasons clean towels were very important to us. Despite my repeated requests, nothing was done until I finally had to leave the used towels outside the room in the hallway. This is absolutely unacceptable for a hotel of this category. The room furniture and elevators felt very old and outdated. In my opinion, the hotel looks like it has not been properly renovated for decades. The overall condition of the property does not match the price paid. The service, room condition, and lack of basic housekeeping made this stay very frustrating. It was not worth even half of what we paid. I would not recommend this hotel and would advise other travelers to avoid it. In addition to the housekeeping issues, we also had a very bad experience with the laundry service. I ordered a laundry service, left the clothes at the agreed location, and received a paper/receipt confirming the pickup instructions. However, when the laundry delivery person arrived at the hotel to collect the clothes, the hotel staff said that the clothes were not there. This was extremely stressful and unacceptable, especially while traveling with children. It showed a serious lack of organization and communication within the hotel. For a hotel of this category, this kind of service failure should not happen. Abnormal expensive breakfast!

Friendly staff and a nice room

Nothing

Slechte en langdurige incheck…onvriendelijk personeel en boeking was inclusief ontbijt maar is toch 1x ontbijt afgeschreven van mijn creditcard en geen reactie op mijn bericht aan hotel

バーのご飯おいしかった。あと、スタッフ対応良かった