DoubleTree by Hilton Phoenix Midtown

The location was great, with being so close to the hospital. The beds were incredibly comfortable and very clean. The staff was friendly and I appreciated the free parking lot.

The pool was empty when we arrived, the listing specifically stated the pool is open. I usually always call beforehand to double-check that the pool is open but was overwhelmed and just trusted the listing. I'm super disappointed. I was traveling alone with 2 young kids in Phoenix, Arizona to visit my dad at St. Joseph's hospital (he is in long-term care currently). The hotel having a pool is always one of my top criteria for booking the room. So, to find out that the pool was closed after spending the last few hours hanging out in a hospital was incredibly disappointing. There was also construction going on throughout the entire area, from the lobby to my room, and our door stuck really bad.

No running hot water for our showers, everything else was fine. They were undergoing renovations, so conditions were understandable.

the pool and spa were closed down. we were there with 3 rooms that included kids that had brought their swimsuits and we had to find other ways to entertain them in the heat. at the first floor elevator it smelled of sewage.

Hall to room smelled like sewage. Did not have "made-to-order" breakfast for which I paid extra! Front desk personnel at checkout was very rude and could not/would not assist with issues. The remodel was being handled VERY poorly. This was the worst hotel stay ever enen hought I've been a Hilton Honors member forever.

Under construction in March with uncovered parking lot. Staff was friendly.