Extended Stay America Select Suites - Chicago - Naperville - West

Good

My room was booked and they called me the day of stating that there was no rooms available.

Bathroom floor sticky spots filled with dirt and debris, couldn't walk around barefoot without our feet getting filthy, the room had an extremely musty odor. But the fridge was clean and worked properly and there were no bed bugs

Run down. Smelled of urine in the lobby and throughout hallways. The elevator was rickety. As I found my way through the long scary hallway , I noticed several doors on rooms were cracked, a couple people were walking the halls going in and out of other rooms. When I entered the room I found unbelievably run down bed and furniture. There was black electrical tape used to hold a drawer shut. I inspected the bathroom which along with the rest of the room, looked to be last updated from the late 70’s. It appeared as if someone had attempted to break the door down to the bathroom one time, with no repair even attempted. I immediately called hotels.com representative and sent her pictures. I explained I did not feel safe staying at this pre paid room. The rep stayed on the phone with me as I exited the hotel. When I was safely in my car, she attempted to contact the hotel, without getting an answer. I sent photos to the rep, which then apologized for my bad experience and said she would file a claim and start the process of a refund for me.

Skshsgaumgmorkagyhqqbjflxoahbqnfiyne

They didn’t have a room for me

Arrived on Friday. Out side my door there was a sparkplug on the floor. Left on Tuesday, it was still there. There was food in the fridge from the previous resident. The carpet was not vacuumed, nor the floors swept. Windows had no screens. I could continue, but i see no point. If that isnt enough to explain my utter disappointment, more words wont make a difference.

We chose this place because it was extended stay and offered laundry facilities after we had been on a hiking trip. The rooms were pretty clean but the common areas were not. The lobby had an almost overwhelming smell of weed and incense. We were pretty certain that the staff was smoking weed in the office and just coming out when they absolutely had to deal with guests. We were supposed to have a non-smoking room, but it seemed to smell like smoke. We noticed that someone had put a baggie over the smoke detector and secured it with a hair scrunchie. I guess the cleaning staff didn’t notice. Also, the only personal product they provided was a single bar of soap. When I went to the laundry room, there was no option for buying detergent. Fortunately, there was a dollar store within walking distance. While there, we encountered several other guests who were complaining about the state of their rooms, requesting toilet paper, etc.

Very wonderful front desk and comfortable bed and room. Felt safe during my stay

Just needed a room for a night had been driving all night needed to rest before continuing my journey.