Hampton Inn & Suites Charlotte/Pineville

The hotel is very dirty. It has an odor in the hallway and room. I have stayed at many Hampton Inns and Hilton hotels and this is the worst. The front desk staff was so very kind and helpful, but this hotel needs an entire overhaul. There was an eyelash on the side table. Garbage still in the basket under the sink. The couch was dirty and run down. I had initially booked 3 nights but changed it to one. I could have stayed three nights.

The hotel was beautiful and was clean.

The elevator needs to be cleaned daily and the chairs in the room need to be cleaned or thrown out.

Nice clean room, friendly front desk

Excellent and professional staff. Rooms need updating and furniture a little worn.

It was not nice. They tried to cover things up with a decent fixture or something—but lipstick on a pig.

I recently stayed 3 nights at the Hampton Inn in Pineville, and as a Diamond member with 73 Hilton nights this year across many properties, this was by far the worst experience I’ve had. Upon entering my 2-room suite, only a single light bulb was working, leaving the space poorly lit. The room carried an overwhelming stale, musty odor, and the furniture felt old and neglected. Dirt was visible on the floors—something that could have been resolved with a simple vacuuming. The condition of the bedroom was shocking. Curtains and bedding were covered in stains, the door had visible fluids on it, and the vanity had toothpaste residue. The shower, sink, and even the sheets contained hair. The overall appearance made the room feel filthy and unsafe. The cleanliness issues weren’t limited to the room. Throughout my stay, trash was left by the elevator and a floss pick remained in the hallway—never cleaned up. When I voiced my concerns at the front desk, the employee seemed unconcerned, almost as if these issues were expected. I requested a manager to call me, but no one ever did. I even left a voicemail for the manager, which went unanswered. For a Hilton property, this level of neglect is unacceptable. In fact, I’ve experienced far better care at budget motels. I cannot recommend this location, and I strongly advise looking elsewhere if you value cleanliness and responsiveness.

The hotel was a pleasant place to sleep and have breakfast while visiting friends. The decor is somewhat outdated and the carpet could use more frequent cleaning. The breakfast was good. Nothing fancy but certainly adequate.

Perfect location across from the ice rink

Room dirty and untidy, missing linens, phone did not work had to collect our own sofa bed linens and towels, requested room to be serviced but no one came, left with a pile of trash cause no housekeeping, someone spilled eggs in the hallway carpet was there our entire three nights. Phone did not work, breakfast was the same everyday, tested like leftovers, coffee cream was out of supply one day with no one around to request for restock. Tough to consider this a Hampton level, notwithstanding a Hilton brand. Find another option.