Extended Stay America Suites - Syracuse - Dewitt

Price was good. The employees were friendly

No coffee options throughout day, only in the morning at the so called "breakfast" which should not be advertised as free breakfast

They called me at 5:36pm on the night our reservation was to happen cancelling it...they said someone decided to stay longer...left us in a bind trying to find another hotel so late in the day....no help from them....I spoken to several people in hotel business and they say they have never heard of such a thing...especially disappointing was that they knew the day before there was an issue but waited til Friday night....I will do my best to pass the word about Extended Stay inn and how they treat their customers

Room was ok. A little worn down but not terrible. Front desk Staff was not friendly or welcoming at all. Was not even asked how my stay was when I checked out. And at check-in the front desk was very cold and seemed bother I was there. Landscaping of hotel was terrible. Did not look like grass was cut or flower beds have not been cleared for over a year. Everything was overgrown.

Room was ok. A little worn down but not terrible. Front desk Staff was not friendly or welcoming at all. Was not even asked how my stay was when I checked out. And at check-in the front desk was very cold and seemed bother I was there. Landscaping of hotel was terrible. Did not look like grass was cut or flower beds have not been cleared for over a year. Everything was overgrown.

Nothing.

No cups for coffee. Clerk said they had none.

Room keys kept screwing up , had coffee but no cups had to use a bowl ,had washer and dryers but no soap available to purchase , I've been to a few extended stays and this was one of the least maintained it's a reflection on the OWNER lawn wasn't even mowed. I will have to see the extended stays before booking again

When I arrive, I do not send a room despite booking and having a confirmation number and very bad treatment of the staff.

Large room. Just needed a quick overnight stay.. Basic with a good bed.

For the price. Nothing

Nothing

The service / Please refer ti the complain addressed to Booking.com