Extended Stay America Suites - Syracuse - Dewitt

It was easy to go to right off of Carrie Circle.

Dirty place, smelly, not smoking room smells like smoking. 8:30 am breakfast was gone. Never back to this place. Dirty room and dirty pillows. Shower spreading all over. Terrible experience!

Room was not ready, even at 5pm. Floors were wet. Window won't shut completely

First off, I could tell the room was not cleaned properly prior to check in. The refrigerator had a half a case of beer in it. That right there tells me housekeeping did a half ass job. The floors were filthy. Hardwood floors? Really? Never stayed in a hotel with hardwood floors. The other residents ( I understand that it is used as a boarding hotel now) were walking around like they owned the place. I know it legal but the nasty stench of marijuana was everywhere. The bathtub had a leaky faucet. The "grab and go breakfast” was an absolute joke. A few bags of instant oatmeal and a few breakfast bars? No fruit? No plastic utensils for the oatmeal? All around, I was not pleased at all about our one night stay. If I was in town more than one night, I would have gone elsewhere. I really hope this is not what a typical night at you hotel is like. Management should be ashamed of themselves.

The floor was dirty needed cleaned.

We got here at almost 2am, basically slept woke up and left. So wasn’t bad for one night. However, I wouldn’t choose to stay here again. It was very rundown. Walking down the hallway there were various smells, including cigarettes smoke and garbage. The room was very old and dingy. I turned the shower on and the shower head was facing the outside of the tub, therefore soaking the floor. The free breakfast was coffee, hot chocolate (with only coffee mate, no milk), oatmeal packets, pre packaged muffins and nutri grain bars. So I wouldn’t exactly count on the free breakfast if that’s a deciding factor in booking here.

Nothing

I made a reservation a week ago and called to confirm my reservation a few hours before arrival - I was assured that the room would be saved for me. But upon arrival at the facility, I was told no room was available! Even worse, the staff at the reception was unfriendly and not helpful. We had to leave the facility with four bags. Even worse, the room charge is applied!