Extended Stay America Suites - Syracuse - Dewitt

The room was very clean.

We checked in and were charged for 1,300+ for two night. There was someone already in the room. There were no rooms left. The place looks very sketchy, not clean not safe. You should not offer it through your website. Very disappointed.

Overall run down facility, not clean, room smells of smoke was supposed to be non smoking room. Bed/pillows uncomfortable, linens stained. Refrigerator filthy on outside of the door. The front desk staff was friendly and did get us different pillows. Would not stay again. We stayed at one in Rochester that was excellent.

The clientele were rough The toilet didn’t work The attendant was great and did his best to accommodate me.

How friendly the stuff and other guest was

201 door need to be fixed before they give it to somebody else

Nada

Estaba muy sucio

The room has a nice set up and a full size fridge which would be a bonus if I had been staying a few days. You just have to ask for everything - shampoo, dishes, etc. I was there fair week and they were NOT stocked for breakfast at all - no cream for coffee or lids for cups or food available except a couple of prepackaged muffins. The desk staff could not have cared less. When I asked about the 'Breakfast Included' just told me 'yeah. An order has been placed for stuff. It should be here tomorrow.'