Extended Stay America Suites - Syracuse - Dewitt

nothing

hidden deposit that is refundable but you won't see it for 7-10 days after your stay, they won't say anything on the app yet once you get there it's a different story. and they refuse to accept cash. the staff and there attitude is very off putting and unpleasurable. once I got to my room I did the flat iron test on a corner of the bed and found that they have bed bugs as well, went notified the desk and they absolutely refused to give me a full refund of my deposit and room rate. I highly do not recommend staying here

The location was excellent. The front desk staff was helpful and friendly.

I didn't particularly like the smell of weed in the halls but I don't expect nothing less as I also work at a hotel where I live.

Location

Dirty, no breakfast, no amenities, seemed to be a place for the homeless

The breakfast was terrible (packages of instant oatmeal, muffins, Nutrigrain bars, coffee and tea.

Even though the rooms in our hallway were non smoking the odor was heavy with smoking and we even saw a cigarette butt on the hallway floor.

Second floor smells like dog urine