Wingate by Wyndham Anchorage Downtown - Ship Creek

We stayed with a group of 10 rooms based on this hotel's location to the railway. Location is perfect. Management and honesty however leaves much to be desired. Staff was overworked. Amongst a multitude of problems, rooms had no working locks at the time, I hope this has been fixed by now. Management actually lied multiple times. I have trying to get two overcharges refunded. There is no question that it is due, I have the correspondence to prove the discrepancies, however I am unable after 8 months and multiple requests to get the refunds actually processed. They say it will be done, then nothing...

No chair or table in the long room. If you are waiting for the train to go to the cruise ship.Don't stay two nights, just stay one.

No chair or table in the room. very dusty. Not Wyndham quality at all. One morning no hot breakfast.

What did I like? There was hot water for shower. Breakfast was Par. Kitchen people and cleaning people were nice.

What I did not like? There was lots of homeless people close to the hotel. I know you can not control the homeless population but I did not feel safe coming in late in the evening. I had to park far on the side and had to walk though the front door because the side doors locked. The first 2 nights there was so much noise I could not sleep. I changed rooms to front and the parking lot noise was loud. I had to sleep with the window open because it smelled bad and the room was very hot. that was the only way to make it managable. Most of the work out equipment was not working. The pool key was not working and the pool was not heated as stated in Booking site. The front desk people were lacking in friendliness. I finally got one of them to start being more friendly toward the end of my stay.

Courteous environment

Pet poop outside

Friendly environment

N/A