Hyatt Regency Houston West

Our family recently stayed at this hotel, and the experience exceeded our expectations. From the moment we arrived, the staff made us feel genuinely welcome and went above and beyond to ensure our stay was comfortable and enjoyable. We left with wonderful memories and would not hesitate to stay here again. We highly recommend this hotel to families, couples, and anyone looking for a comfortable, welcoming, and memorable experience.

The room was not clean. Very dusty. Dust was stuck to the popcorn ceiling and in all the vents. The room was dark with minimal lighting. The base boards were all cuffed and looked dirty, they also had dust. The worst thing was the pillows smelled badly too. Like someone with unwashed hair slept on them. I asked for new ones and they also smelled the same. I think their pillows need to be replaced. I was excited to experience this hotel. The reviews online were mostly positive and the pictures looked great. It is a 4 star hotel so I expected it to be very nice. Unfortunately, the room wasn’t clean and not up to the standard I would expect for a 4 star property.

The staff was friendly and the lobby is beautiful. Loved the coi fish.

We stay at Hyatt a lot and based on past experiences, this property did not meet the same standards. The room wasn’t clean and needs renovation. Dust was stuck on the popcorn ceiling and in all the air vents. The base boards were all cuffed and looked dusty. The room felt damp. The blow dryer was covered in sticky residue. I had to buy one to use. The pillows smelled old and musty like someone with unwashed hair slept on them. I asked for new ones. They also smelled old and musty. I couldn’t use them it was bothering me so much. I tried pulling the sheets over them and it didn’t help. Suggestions: all the pillows need to be replaced more lighting added to the rooms New carpets, The carpet was old and worn and looked unclean. Better more thorough dusting and get rid of popcorn ceiling as I’m sure that’s difficult to clean.

When I checked in I was given keys to an already occupied room. I was extremely freaked out when I walked into this hotel room, at night, and found 2 other people inside…The woman inside started yelling at me.. it was extremely unsettling and alarming. As a woman traveling alone, it left me feeling very anxious and concerned for my personal safety. Hotel just gave me another room and never heard from them again, not even an apology. I was nervous about my safety the entire time I stayed here.

location

worn out

Worst hotel experience I’ve had. From the front desk service to room maintenance, everything was noticeably worse compared to our previous stay. The bathroom flush was not working, the shower stopped working while in use, and the air conditioning was turned off in the middle of the night while the fan continued running. Since it was summer, the room became uncomfortably warm, making it difficult to sleep. The front desk was difficult to reach and often did not respond to calls. Even after multiple follow-ups, simple requests such as water bottles, body wash, or toothpaste took an unreasonable amount of time to be delivered. In addition, the room had a noticeable cigarette smoke odor, which was disappointing for a non-smoking room. Given the rates charged, we expected a much better level of service and maintenance. It is also surprising that breakfast is not included at this price point. At a minimum, complimentary breakfast should be offered. Overall, this stay fell well below expectations and was a significant disappointment compared to our last visit.

Everything was great.

Nothing

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