El Cid El Moro Beach Hotel

Inaccurate fees when all inclusive. The quality of the food and beverages were below standards.

El personal muy amable todo muy bonito

Great location of property, many restaurants, if you choose not to eat on location, plenty of night activities if you choose to go out. Staff is friendly and willing to help.

Clean and comfortable, but the food isnt the best

I didn’t like that it was close to a local bar and they didn’t have Pacifico’s beer at the resort bars.

Was there for a birthday and everything was great

Overall is a pretty outdated Hotel! In pictures things look newer. definitely NOT Recent, as far as cleaning it was not; pillows had a sweat smell upon arrival, did let staff know said they would clean, supposedly they did but smell was still there! Our phone did not work to dial reported 3 times & was not fixed. Aside from that staff was so kind and nice, all the waiters were amazing love the staff. For the price def expected more quality

Bed are uncomfortable to old and they charged us to use WiFi and only 2 devices can use it since there’s only 2 codes

Bathroom toilet dirty also my pillows requested to be removed from room

The pictures of the amenities offered by the resort attract you. When we arrived, we saw exactly was illustrated in the pictures (rock slides, waterfalls, and rock cliff to jump off into the swimming pool.) The resort decided to have staffing work on the attraction during, what I would imagine is the busiest time of the week. (Thursday through Sunday) . It happened to be during our entire stay, theefofe my kids we not able to have fun in what they thought they’d be able to use. Second, the “all inclusive” feature I purchased is unclear. Nowhere does it say what is included within menus, and or areas. It was mainly word of mouth by the waiters at the resort. Certain waiters would bring me things such as bottled waters, and others would deny it and tell me it’s not included in my package. When I asked them to show me where that was stated in “fine print” they could not prove it and still denied me bottled waters. I brought up to the attention of the member staffing twice and not once did I receive an apology. They didn’t care in any way. They were passive about the information and changed the subject. I won’t stay here ever again.