Mercure Paris Nanterre

Déjeuner varié et suffisant

This was the worst hotel experience I've ever had. I’m giving one star only for the decent interior and fairly spacious rooms. Access was frustrating — you need a card to open the sliding door, and with only one receptionist available during weekends, we were lucky a guest opened it for us. The welcome was cold and unprofessional. Though breakfast was included in our booking, the receptionist couldn’t find it in their system and said she’d check later. welcome was so The lift ride was like a roller coster a shaky ride. In our room, the washbasin tap was broken. The same receptionist came to check but couldn’t fix it and said we had to wait until morning for a technician. After complaining, a maintenance person finally showed up and fixed it. The hotel lacks basic 4-star amenities — no pool, gym, minibar, or even complimentary water. The kettle didn’t work because the cord was too short to reach the socket. I had to use the coffee machine from the adjoining room since ours was a connected family room. Breakfast was a disaster all days. The eggs were cold, watery, and tasted off — clearly pre-boiled and reheated in water. Limited choices, no proper refills, and completely unmotivated staff. When we requested anything, they responded with visible irritation and no courtesy. Nothing gets replenished unless asked — be it coffee, sugar, or water — and even then, it's done with attitude. Overall, a disappointing and frustrating stay. I would never recommend this hotel to anyone.

Matelas confortable

Pommeau de douche encrassé donc pas de débit Salle de bain pas très propre Très bruyant Chambres communicantes mais séparées par deux portes très lourdes donc aucun intérêt Salle de bain très très petite Très peu de rangements

Personnel accueillant et agréable. Confort de la literie.

Propreté au niveau des équipements, cafetière et bouilloire.

La chambre est correcte et bien insonorisée.

La douche défectueuse. Nous avons dû débrancher le câble de l'antenne de la tv. Le prix du petit déjeuner est excessif. Le quartier où est situé l'hôtel ( près de la gare RER de Nanterre ville) n'est pas sûr. je ne conseille pas à une cliente de rentrer seule le soir.

The room was small and the area wasn’t good

The staff were pleasant and friendly.

The TV and the coffeemaker did not work. The TV had like 5 channels that worked; rest were blank screen. The coffee maker lacked any instructions and it just poured water even after putting coffee pods.

Rooms were clean and staff friendly

No bottle of water in the room. Very expensive for a small room and the breakfast was way too expensive for what it was (20 €). No croissants 😱