Mercure Paris Nanterre

The manager of this hotel and staff were extremely helpful. I would recommend this hotel and would stay there again.

hotel correcto, nada especial ni para bien ni para mal.

The only issue we had was the safes in both rooms didn’t close. Maintenance did come out to fix one but it broke again very shortly after so we couldn't risk using it. Other than that everything was great

The staff were all particularly good, we had lots of questions while we were there and they went out of their way to help us. Rooms were perfect for a short stay. The location met our needs.

Thank you for the staff being helpful and friendly and the bed was comfortable.

- Heater was "on" at a max of 23 degrees (probably blocked by the hotel to avoid costs) but the room couldn't go higher than 14 degrees. It was not nice to sleep in an igloo! - We were warned not to turn the hot water too high in the risk of the smoke detectors to go off: thankfully the water was a mere warm level and just enough to be bearable. - No soap in any of our dispensers. - Cleanliness was just OK. The sheets were washed and ironed, they were just old and therefore had black marks. - No ability to call the front desk (there is none in this hotel) for more covers. Seriously Mercure, I see what you are doing here: trying to propose a more "modern" type of hotel but really cutting costs left and right. If I wanted a capsule hotel with no human interactions, I would have chosen a different brand (which I will do next time).

Great customer service. I received good tips on attractions nearby. The hotel personnel was quite nice and helpful

The lady at the reception desk was very helpful, especially when it came out that there is no hot water in the room (!), she offered a key to another room at the same floor to take a shower there. The hotel is within a walking distance from RER (suburb train) station.

Well, first off all, there was no hot water in the room and at first, I was told that I need to wait for it, because everybody is taking shower at the same time etc. Secondly, there was no fridge in the room (it is true that it is not in the description), which for me is strange in hotels of this level. Thirdly, there were no coffee capsules- I asked for them and the nice lady from the reception brought them, but it didn't help much because the coffee machine did not work anyway (!). Finally, the area around does not seem very safe.

Close to metro stop, clean and modern, comfy bed, friendly and helpful staff

Breakfast was €20 per person

Excellent service from the staff and in particular the manager Ruth.

Excellent service and reception by the staff, well located for public transport, clean rooms and a good amount of space