Country Inn & Suites by Radisson, Bismarck-Mandan

I like everything about this property!

The hotel has gone downhill. It used to be really nice but is now in disrepair. The hot tub is gone. The pool needs work. The first room had a broken ac, the second room had a strange smell to it. The stay was not horrible but not what i was expecting for the money i was charged.

Excellent service by front desk

Location

Expensive for the quality

It’s a nice hotel but it’s aging. Bed was too hard for me and the bathroom was a little tight.

Helpful staff

The breakfast was horrible. It was the same all weekend.

I left my prescription glasses in the room, requested them to be mailed to me and never got them. The staff was not pleasant and seemed like they really didn't know their jobs or how to do them.

Upon check-in at nearly 10pm there was a guy working at the desk who was friendly and nice. After unsuccessfully trying to look us up, a woman came to the desk and informed my child and I that our reservation was actually for tomorrow, not tonight. I pulled up my reservation confirmation email and the one showing that I had done the online check-in earlier and she said “well that’s not what our system says, and we’re booked” followed by “I could call my manager but she’d have to kick someone else out of their room and she’s not going to like that” and basically stared at me and my child without another word, other than to reiterate that they didn’t have a single room available. No offer to contact another Marriott in town or do anything helpful at all. The male employee was apologetic, while the female was rude and short with us, with a “too bad” attitude. We went back to the car and contacted Expedia, who confirmed that we had the right date. They called the hotel, who then miraculously were able to put us into an empty room despite telling us minutes before that they were completely full. When we went back in, the guy working at the desk was the one to talk to us while the woman clicked away on the computer before storming off as if we had personally offended her with our presence. I would never stay here again.

Facility is wonderful. Area of city is great. Staff was horrible. Front desk person actually gave me a room key for a room already occupied. Quite the surprise! Not good!