Makati Shangri-La Hotel and Resort Incorporated

We had a wonderful stay at Shangri-La. When the staff found out it was my mother’s 85th birthday, they surprised us with a cake and balloons in our room, which was such a thoughtful touch. The reception team was also very accommodating and arranged a room closer to the lift, making it much more convenient for my elderly mother. Excellent service and genuine hospitality. Thank you for making our stay so memorable!

None

It is a very romantic elegant view and experienced !!!

Nothing..

A very nice hotel. We very much enjoyed staying here.

I have absolutely no complaints.

I would like to share my experience during my dining at the Lobby Lounge and I hope this could help and be noted for everyones convenience. As someone who's keen into detail and always looking forward through excellent service, my experience overall if I could rate would be an 7/10. One thing is because I think there's still could be improve not just the way the staff are being accommodated but I also being mindful to every detail for example, the table clothing placed in my table was a bit crumpled and close to being discarded from the loose edges and has a little stains. The lap napkins has portions of like food debris as well that I think been used already which is a bit unhygienic to see for someone who has OCD. These examples are something that a 5-star hotel is not A SHOULD HAVE from every corner of its level. But, on the other side, I am very thankful that everyone was very attentive when I raised my concern especially Ms. Kim, the supervisor on duty that night. She took my issues seriously and even note that everything will be handled carefully and even insist in offering me complimentary drink which I really appreciated. I really commend Ms. Kim and the lady casher (which I regret to get the name), for showing great empathy that makes every lapses during my dinner go away. The coffee was great choose, Kim. Thank you! - Ryan