Makati Shangri-La Hotel and Resort Incorporated

Great staff great location but building and rooms are old. It’s understandable, it’s an old building

Rooms are old and a bit smelly

Excellent location, delicious food and very friendly staff

Staying at Shanghai La in Makati felt less like a standard hotel stay and more like settling into a comfortable home base right in the heart of the city. It’s the kind of place that quietly makes your trip better without trying too hard. After a day out exploring, coming back to a cool, clean, and spacious room was such a relief. The beds are genuinely comfortable, the space is well-kept, and everything you need is right there, simple, but thoughtfully done. It’s easy to unwind here, whether you’re crashing after a long day or just enjoying a slow morning. What really stands out is the warmth of the service. The staff are friendly in a natural, unforced way, always ready to help, quick with a smile, and attentive without being overbearing. It adds a personal touch that makes you feel welcome rather than just checked in. The location is perfect for a holiday stay too. You’re right in Makati, close to great food spots, shopping, and plenty to explore, so you’re never far from the action. All in all, Shanghai La is one of those places that makes travel feel easy and enjoyable. It’s not about luxury for the sake of it, it’s about comfort, convenience, and a genuinely pleasant stay you’ll remember fondly.

Nothing

Staff were very lovely in all areas. Breakfast was outstanding and tables cleaned regularly. Beds were comfy and rooms were large.

A bit expensive but beautiful.

Lage absolut top, das Hotel ist etwas in die Jahre gekommen was aber nicht den Service beeinflusst