Chicago Marriott Naperville

Location

Hi. The welcome to the hotel is fairly mediocre. The bar was quite good loud groups. The restaurant was not available for meals only at the bar. I ordered in room service, which had two extra service charges on it. One of them was a tip, but was disguised as a fee for the restaurant. Just found it rude.

Lack of welcome and more welcoming staff.

The rooms were clean and comfortable. The location was great and there was a Starbucks open when we arrived.

The ladies bathroom in the pool area had over flowed and wasn't welcoming.

Plumbing problem. No microwave. Room service order screwed up 3x. Bathroom too too small. Pool towel not much bigger than kitchen towels. No free WiFi. No free breakfast buffet. Breakfast buffet not much better than free buffets at other hotels. Wouldn’t stay again.

Great place to stay very clean. Great customer service

We recently reserved a block of rooms for guests to book for our daughter’s upcoming wedding at the end of June. Rachel showed us rooms and answered all of our questions. She helped us see that the Chicago Marriott Naperville was the perfect choice for us. We were thrilled with the amenities that were available to our guests including an in house Starbucks, full service bar, well stock breakfast buffet with a separate room for our guest to gather in as they ate, and a large gathering area in the lobby. As we approached the wedding date Kim kept us informed as to how many rooms we had booked and even shared the names of which of our guests were staying. Kim helped us coordinate a breakfast the morning after for our guests. We wanted to provide a prepaid coupon for each guest. She handled this for us and our guests thoroughly enjoyed the buffet breakfast the next morning - especially the omelet station. We had Welcome Bags for each room of our guests. When we dropped them off on Thursday the front desk was so accommodating to us. They set up a table and arranged them so that our guest would be sure to receive one. We had 40 rooms reserved so this was quite a lot of bags but they graciously accepted them and acted as if this was no problem to them. That same morning we asked about where the shuttle bus would pick up our guest to take them to our venue, and they created 2 signs that were visible to our guests as they checked in. This helped keep everyone in our party informed. Saturday evening after the wedding we returned and the bar stayed open until 2:00. They normally closed at 1:00 but when my husband spoke with them they accommodated his request to remain open later than usual. The bartenders were efficient, made great drinks, and even stored our daughter’s wedding cake overnight in the bar refrigerator. They were friendly and engaged in conversation with our guests. They were great! Our rooms were well appointed, clean and ours was quite large. We had an exceptional experience during our stay. Thank you for being a part of our very special weekend!

I had an amazing experience at the hotel during Chicago Crystal Ball 2025. Daiva at the main lobby restaurant was an amazing hostess!