Courtyard by Marriott Norwich

We knew what we wanted to eat once we got to CT and Matteo at the front desk directed us to a very good place. Both he and Malachi were very helpful, friendly, and funny.

Shower instructions

Everything was overall pretty great. The location was roughly 15 mins away from Mohegan Sun, which is where the event was that I was attending, so that was pretty convenient. The room was clean, A/C, refrigerator, and facilities all worked as they should.

Wifi was very spotty for me my whole stay, I even paid the extra $4.95 for the premium wifi, and it was still spotty. Put a damper on my plans of streaming live from my hotel room.

Mateo at front desk was great. Check in was quick and he helped with ensuring we could get dinner next store.

Location cleanliness

They entered our room after we left the don't disturb sign hanging out. We stayed for two nights, and all the supplied was two Kubrick coffee filters. . There were two adults in the room. Never stayed in a hotel that did offer free coffee in the morning . Staff was not receptive to hearing complaints.

We love this place every time we go to Mystic we stay there very close to the casinos

The only thing that was disappointing, there was feces on the light switch in the bathroom.

The room and bathroom were very clean. The bed was comfortable.

Was uncomfortable from the start as did not look like it was kept up and the so called place to get food was closed at 4 :30 pm.Went to room and got dressed and cleaned up.On way to go downstairs from 4th floor the elevator sounded like it was having issues and stopped wherever it was so we had to take stairs down.On way out door while passing which I find out later is the manager and I said it appears the lights are out and she said not in a courteous way we have a power outage.So I take it the lights went out in the town.Come back after being at a concert and passing the front desk the young man I said and I quote"Are the elevators working"He states no they are not working and as I pass I hear laughing to my right of which was the Lady Manager another worker and as I later find out is the GENERAL MANAGER and none of them say a word to us.We walk up 4 flights of stairs and when we get to 4th floor its pitch black and hot.As we were walking down a long hallway 1 step at a time I walk into a metal luggage cart.We get to the room and it's hot and pitch black.I am disgusted as my wife and I who are over 65 years old now cannot stay here and its around 1:30 am.We go back down the four flights of stairs and when I get to the guy at the front desk I state why didn't you tell us the lights were out?He said he forgot or something to that avail.Anyhow those 3 other people were there and the manager came over and my wife said too gher why didn't you tell us the lights were out and I swear to God she says "How do I know what floor your on"That was a sick response from a Manager so I said they need to call someplace else or something to get us a room.She ended up putting us on the third floor which I had no idea there were lights there.I was livid how we were treated and said to her that your sitting there and don't say anything while we are going up in a dark place.Some wise guy yells out from behind me it was just a misunderstanding.I tell him I'm not 20 years old and cannot be running up and down these stairs in the dark so I don't know what he means by misunderstanding.Another clown im thinking only to find out that he's the General manager of the Marriott Courtyard in Norwich Connecticut who goes by the name Zach.What a shame and to think we use the Marriott all over and they always try to push sales of weeks to us like this is some kind of paradise hotels they have.