Courtyard by Marriott Norwich

This is one of my favorite hotels to visit..staff is always friendly and very helpful..rooms are clean and beds comfy..i also enjoy the free chocolate chip cookies

This hotel had a power outage due to thunderstorms. The power was not restored until at least midnight.. The staff are wonderful and did the best they could under the circumstances. September 2024 and had a much better experience

We booked the Courtyard Marriott in Norwich, CT expecting a reliable, quality experience, but what we encountered was anything but. The room was dirty upon arrival — my wife had to pick peanuts off the floor, there was trash in the corner, and a stain on the ottoman. The hotel had no power when we arrived, and the staff repeatedly lied, saying it had “just gone out,” when it had clearly been out for hours. There were no updates or apologies. I have a medical condition that requires a C-PAP machine, and I couldn’t use it due to the outage, making the stay not just uncomfortable, but a health risk. The front desk staff was rude and dismissive throughout. In the morning, I asked about coffee and was told “we offer breakfast, but it’s not free” — not what I asked. When trying to buy bottled water, the staff questioned me suspiciously and demanded cash, forgetting we hadn’t even been checked in properly due to the outage. There was no hot coffee, no juice, and zero effort to accommodate guests. On our second night, we had to call the front desk three times to complain about loud guests at midnight. The same staff member shrugged it off. I had to walk him to the room myself. The toilet in our room clogged from normal use (not misuse), and instead of helping, the front desk told us to go find a plunger they left outside another guest’s room on another floor. We had to fix it ourselves. I’ve attached a photo. For the price we paid, this stay was completely unacceptable. Marriott

What I wasn't happy about was that the hotel lost power and I had to leave the hotel on my last night there. I know it wasn't your fault but it was very inconvenient. I also think you need to upgrade your internet in the hotel. There were 3 times when it took me 20 minutes or longer just to get online and then I would lose the connection before I was done typing a communication to a business associate. It was the worst experience I've had getting online in 20 years. It reminded me of a hotel in Mexico when everyone was on a dial up connection. It was that bad.

Wasn't in the best area. The first room we were assigned smelled too much like cigarette smoke, so we asked for a change. The second room had A/C, but it wasn't working at full capacity.

Upon arrival there was no power, there was never power. Front desk didnt care at all. We were offered refund which was great but they made no effort to get us a room for the same price at their sister hotel and they refused

Was currently going through construction during our stay so there was a lot of banging and things taped off. The hotel was comfortable. The pool was small but nice. The gym though literally only has 3 treadmills, a rack of dumbbells, and a half deflated yoga ball. The room could have accommodated a lot more equipment so I hope that changes with the renovations.

Convenient

AC noise

We were given a room on the lowest floor, which had a very weird smell to it. When we arrived, it was not ready. There was a Dunkin Donuts cup with coffee in it, the garbage was not emptied out, and there was a dirty towel on the bathroom sink. The shower also had no pressure to it. We also called front desk multiple times for a new set of sheets because the bed was not done as well. We were given the wrong size sheets and not the full set, and had to change the bed ourselves. Asked for a new room to be switched to at least, but wasn't granted that. I am quite disappointed since this was a Marriott location.