Knights Inn Gallup at 3208 W Hwy 66

I didn't like the swimming pool area it was disgusting and water was green

They advertised a pool. It was green. The front desk had to be called by a phone and acted like we were interrupting him. When the key wouldn't work, he just told us on the phone it was our fault because it "can't be too fast or too slow" and let us figure out that on our own. I am not sure how he has a job. Even if the room would have been perfect, I would never stay there again because of his attitude. However, the rooms were far from perfect. The room had mop boards broken & bent back. No caulk around tub and shower. The chair and carpet were stained, and I wasn't sure of the cleaning. The grill on the heater looked like it had grit all over it. The refrigerator had a leg missing. The one light was unplugged. If it hadn't been so late and I was so exhausted, I would have checked out as soon as I checked in. We left at 4:30 a.m. because I couldn't rest. We chose this through your website because it had such a high rating of satisfaction. Wow, was that a lie!!! I hope Hotels.com does some investigating into their ratings. I would not recommend this hotel to anyone. It shouldn't even be a choice for your guests!

The owner was so kind & helpful to me. I was traveling cross country & so exhausted from driving all night. He allowed me to check in when they opened in the morning @ 7am instead of waiting until 3pm for reg check in time (Note: The lobby is closed for check-in between 11pm & 7am) & then let me pay the extra $10/hr after 11am checkout time to sleep longer till 3:00 but when I decided I needed more rest before hitting the road again he only charged me for the difference between the $10/hr of $40 @ 3pm to the full nightly rate instead of charging the whole amt of both. It's not your fancy or regular chain hotel but if you want someone who treats you kindly & works w/ your needs I definitely recommend Thank you so much Lori

Not very clean, bathroom very old with black grime and peeling all over, heater not working well and cold

When i got there at 6 pm,no one was there to check us in. I had to leave to another hotel cross the street to keep myself warm.

I wanted a good place to sleep after a long day of driving. I was able to get it. No problems, just basic service which is all I needed.

There was no breakfast. The train went past several times per hour quite loud. The ice was built up very heavy in front of doors.

I liked the cleanliness of the room but when the door was locked you could see all the way through to the hallway all the way around the frame. Made me feel exposed

None

Peace and quiet.