Spark by Hilton Bardstown

Hampton Inns are usually pretty good in my experience and this was an old one that was refreshed into a Spark. This was the first AND last Spark I will stay in. I reserved a King room and the room was a bit underwhelming for refreshed room, for example there was only USB charging on one side of the bed with no outlet on the other side. For the side with two USB ports I tried plugging in two phones and it would not support even one, too low of power output so didn't charge. Ended up charging phone with my battery pack. For cleanliness, there was some pieces of hair on the bed sheets we had to remove, always makes you wonder if they really changed the linens. We checked in online and arrived super late and just wanted to sleep so we did not complain. HVAC controls were broke, display was blank, but fan was running and temp was okay so again did not complain as we were mainly there to sleep and leave. We were a bit mad there was only 1 washcloth provided, I hope this was an oversight by the staff and not intentional. It took about 5-6 minutes to get warm water to the showers, there must be something wrong because it never got hot after waiting ten minutes but was warm enough to stand in and the faucet had warm water after that no matter if you had hot or cold selected. I suspect a faulty mixing valve allowing it to cross over. Furniture was newer as part of the refresh but sparce as well, no drawers, just tables. No place for the Bible so was just sitting out, but cleanliness was not next to godliness as some trash was sitting on it. Breakfast was a bit sparce as well but bagels were good and coffee was above average. We were there a total of 9 hrs but had we had kids or stayed more than the night we probably would have checked out and went elsewhere. I feel like the refresh was lipstick on a pig and none of the infrastructure was improved to make for a great guest experience.

Room was not fully stocked with towels, ice bucket, etc. daily cleaning service was not offered unless requested, and that was not communicated. Some physical property issues, the seat on the toilet would not stay upon its own, the shower curtain was too short. No comfortable chair. When we booked the too it was a Hampton Inn, now it is Spark. Not interested!

Bugs in room, did not clean room after 1st day, no clean towels, bathroom floor was dirty and sticky. Phone did not work. Called for clean towels and no one brought them up.

The staff was very helpful. Amenities were sparse, no cups or glasses in the room, no ice bucket or bag in the room. Very pet friendly. Pool and fitness areas were very good.

This is a remodelled Hampton Inn. Sign is still at the beginning of the street. At first when entering it looks fresh and new. But the room had a funny smell. Pool is big but clearly forgotten in the remoddeling. Fitness is sufficent but had a terrible rubber smell. We left the door open as the AC wasn't wotking. Breakfast is a joke. Not even a decent toaster to toast the only thing available a bagle! I would spend a bit more and look for another hotel.

Everything was pretty nice for us, it was clean and the staff was extremely friendly and helpful. The only thing I have to complain about is the pillows that were in our room were not comfortable for us, they were very fluffy and soft, we felt like they provided no support so we had trouble falling asleep. But the bed itself was very comfy.

The room was missing the refrigerator, microwave, hair dryer and coffee pot. I informed the front desk and they made a note of it, didn’t offer any equipment. The shower didn’t drain well enough to keep the bathroom from flooding. Informed the front desk, asked for another functional room and they said they were all booked up. The parking lot was only 1/2 full, maybe all of the functional rooms were booked up. They gave us some extra towels so we didn’t slip and fall in the bathroom. The place was recently remodeled, looks like they didn’t really finish and are not paying attention to quality at all.

Ac was noisy